Best answer by Nancy_Boost
Really sorry for the delay getting back to you here. We've been extremely busy in the last couple of weeks after inheriting Economy Energy's customers as they've ceased trading.
Sounds like you've had a credit meter fitted to keep you on supply. You'd need to book in another meter exchange to switch it back to either a smart prepayment meter or traditional prepayment meter (depending on which you use).
Our call queues are back to normal now, and the wait time is now around 5 to 10 minutes to speak to someone. Give the team a ring on 0330 102 7517 and they'll be able to arrange this for you.