Hi for the last 4 weeks I have been trying to resolve my problems first with Customer Services by telephone and then many emails to email@example.com.
Having taken over the supply on 1st November 2020, and shortly after fitted new storage heaters. The supply was and still is on OVO Variable tariff accor.ding to the meter. I requested by telephone on or about 1st December that I be put on the Economy 7 tariff.
The property had at one point been on economy 7 but this had been discontinued a couple of years ago and was put on a single tariff.
Despite many phone calls I got nowhere at all. So on 16th December I change tact and email firstname.lastname@example.org.
All went well at first with a prompt reply promising it would be resolved in no more than 5 working days. After 5 days I contacted again, they said it would be prioritised. Christmas came and went, New Year came and went. I am now not getting replies to my emails chasing up.
So back to the phone after an 80 minute conversation on Wednesday and a 40 minute one today they are trying to tell me the switch has been made to Economy 7. I know this is not the case.
My meter shows OVO Variable Rate as the Tariff.
My daily cost is unaltered, and at the moment the Storage Heaters are the only appliances being used at night time.
So how do I interrogate my meter to establish for certain that I am on a Econmy 7 tariff and identify the lower cost accordingly The Meter is Liberty 110 CE 0891
I have also requested three times a Home Display Unit, the 2nd and 3rd time they said no record of the first two requests.
Please can someone help me resolve this. (PS I dont use Facebook or Twitter)
Thank you in total Frustration.
Best answer by Tim_Boost
Perfect, thank you
We can (it’s physically possible to) change your smart meter over from ‘single rate’ to ‘two rate’ (economy 7) remotely. I’m not sure why this hasn’t been done if you’ve requested it.
Later in the week (we tend to be busiest on Mondays), please give us a call, request this change, and report back here to let us know the latest: 0330 102 7517