I’ve had it with this rubbish. I’ve been trying to top up through this pathetic app for the past 2 weeks and all I’ve been getting is this error message stating “ Unfortunately there was a problem with your payment, you have not been charged for this transaction “
Anyone else in the same boat? Support on Twitter have been cooperating but they suggest things like reinstall the app ( which I’ve done numerous times ) and to try a different bank card ( Tried 3 ) Still no luck. Think they have no clue what to do here and suggested for me to top up in a store which I cannot do currently as no non-essential stores are open that accept a pay point.
Best answer by El Tel
Been having the same issues, What the hell was wrong with the old app, it worked fine.
Anyway what I have just found out today is that there is an issue with the new app which they are trying to fix (lol)
The issue I had was that when it imported the accounts in to the new app it either got the account for the gas wrong or it changed it.
They’ve now given me a new account for the gas which it is accepting payments on (apparently) although it’s not showing on the meter yet.
My advice … call them and get them to check the account details, they’ve probably cocked yours up as well at a guess