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Can I transfer some credit from my electricity to my gas?

  • 7 April 2022
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I was recently awarded my Warm Homes Grant (hurrah!) which was paid directly as credit to my electric balance. I was wondering if there's a way to transfer some of that balance over to my gas balance - do I phone customer services, or is this a 'can't be done' situation?

Both electricity and gas are on PAYG Smart.

Thankyou. 

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Best answer by Jess_Boost 7 April 2022, 14:48

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Great to hear you’ve recently received your Warm Home Discount payment, @Sashadjas.

 

As you’ve noticed the credit is usually applied to one of your meter balances. Our Support Team can indeed request a transfer of part of this on to your other meter if you’d prefer. Quickest way to get in touch with the team to request this is via our web-chat which you can access here.

 

Hope this helps - Do pop back if you’ve got any more questions. 🙂

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