Can I transfer some credit from my electricity to my gas?

  • 7 April 2022
  • 1 reply

I was recently awarded my Warm Homes Grant (hurrah!) which was paid directly as credit to my electric balance. I was wondering if there's a way to transfer some of that balance over to my gas balance - do I phone customer services, or is this a 'can't be done' situation?

Both electricity and gas are on PAYG Smart.



Best answer by Jess_Boost 7 April 2022, 14:48

View original

1 reply

Userlevel 4

Great to hear you’ve recently received your Warm Home Discount payment, @Sashadjas.


As you’ve noticed the credit is usually applied to one of your meter balances. Our Support Team can indeed request a transfer of part of this on to your other meter if you’d prefer. Quickest way to get in touch with the team to request this is via our web-chat which you can access here.


Hope this helps - Do pop back if you’ve got any more questions. 🙂