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Can I get an In Home Display (IHD) sent to me?

  • 28 November 2017
  • 27 replies
  • 3211 views
KatieDesay
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Userlevel 1
Hi I’m new to the forum.....
I have been an ovo customer since last December and had smart meters fitted but never received the In Home Display does anyone know if it’s possible to get one??? We seem to be using a considerable amount of credit on a daily basis and no ones home between 8am - 4pm. I would like to beable to see what seems to be using so much
Thanks
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Best answer by Tim_Boost 1 December 2017, 14:28

Updated on 13/11/2020:

 

These will usually be given out to customers when they get their smart meters fitted. We can post an In Home Display (IHD) to you if you already had those smart meters when you joined us, or if you’ve just switched over to Smart PAYG.

 

To get one sent out, please fill out this request form. 

As for high costs, here’s a handy topic for you: Winter FAQ.

Tim

 

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27 replies

D
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Userlevel 1
A whole day, 19 views and no one has answered you? What happened to all that rubbish about a better service for customers? Anyway, youll find the info that you want in the app if you can get it to work. My advice is to move to another supplier, this one is going down the toilet. When you move you should get upgraded to the home display.

Before you move though get on to customer service and check your tariff. They over charged me for almost a year because they didnt change something at some point and of course if I hadnt have called up Id never have known. I would have continued to over pay £200ish a year.

Best of luck.
Tim_Boost
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Userlevel 6
Badge +2

Updated on 13/11/2020:

 

These will usually be given out to customers when they get their smart meters fitted. We can post an In Home Display (IHD) to you if you already had those smart meters when you joined us, or if you’ve just switched over to Smart PAYG.

 

To get one sent out, please fill out this request form. 

As for high costs, here’s a handy topic for you: Winter FAQ.

Tim

 

D
Rank
Userlevel 1
never received the In Home Display does anyone know if it’s possible to get one

These will usually be given out to customers when they get their smart meters fitted. We can post an In Home Display (IHD) to you if you already had those smart meters when you joined us. Send the Facebook team a message to request this: https://www.facebook.com/boostpoweruk/.

As for high costs, these two topics are what you want:

https://forum.boostpower.co.uk/traditional-payg-4/why-have-my-costs-increased-71

https://forum.boostpower.co.uk/smart-payg-5/smart-meter-payg-winter-fuel-costs-rising-72

Tim

*deleted by moderator My meters were fitted by ovo, and they didn’t give me or even mention I could get an ihd. Why you lying to people Tim?why? And why are you marking your own answer as the best answer?
Neil
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Can i have an IHD please?

Not a member of facebook so can't request one on the facebook page... (i don't wan't to sign up to facebook either)

Been with Ovo/Boost for four years but never offered one.

Kind Regards
Neil.
Aadil
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Userlevel 6
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Hi, @Neil

Easiest way is to email hello@ovoenergy.com to request an IHD.
Mark Lee
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I know I have the app to read my current balance however it would be handy to be able to check the IHD for balance as I am not the only person to but money on the PAYG. Is this possible and can Boost energy supply a IHD that can do this?
Mark E Lee
K
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How can I get my home display unit and I haven't received my cards
K
Rank
Hello I've just come to boost and I'm wondering if someone can tell me why my electric meter is saying rejected and why on the mobile app can I only see my electric and not my gas plus how do I get an home display unit
Nancy_Boost
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Hi @Mark Lee - I've moved your post onto this topic about requesting an IHD.

Hope this helps!
Your guiding light(bulb)
Nancy_Boost
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How can I get my home display unit and I haven't received my cards

Hey @Kerryanne - information about how to get an IHD here!
Your guiding light(bulb)
S
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been with boost for a while now still waiting for my energy monitor ???

Tim_Boost
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See the ‘best answer’ above @steveofstoke 

P
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Userlevel 1

I requested ihd 2 weeks ago ..

Still have not recieved one.

I am changing to the new pay and go smart therefore I will have no idea what balance I have etc..

I was told information was available from the 10th of November but surprise surprise no email from boost as to regards any details of when I change or details of new App or how can I see my balance…

Please can you help me really concerned if my heating goes off and why is this change necessary when the old app was better equipped to do more than the new app which really does nothing

D
Rank

How do I get a new In Home Display as the new app don't show the balance and my old one packed up? 

Tim_Boost
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Hi @Papaandy66 @Denzil1977 and thanks for posting this. 

 

See the ‘best answer’ at the top for info on how you can get an IHD sent out to you!

 

Please be advised that if you haven’t been contacted about the change to Smart PAYG, it means this hasn’t happened yet. Look out for the email from us!

 

Thanks,
Tim

P
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Userlevel 1

Thanks Tim 

I have already requested ihd through your advisers 

Do I need to fill in a request form as well?

Then what is the point of talking to boost over the phone

Tim_Boost
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Thanks Tim 

I have already requested ihd through your advisers 

Do I need to fill in a request form as well?

Then what is the point of talking to boost over the phone

 

Ahh brill, no you won’t need to fill that out again, @Papaandy66 - I think the timeframe is two weeks for this to arrive……. 

P
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Userlevel 1

Now into 3rd week no IHD

H
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Userlevel 1

I received my IHD today. Rang up & paired it to my meters, but it only shows electricity on so far, daily, weekly, monthly & yearly... 

also I thought you’d be able to see your balance & how much you have on your meters not just the useage .??? 
going forward to the new PAYG+ smart this is why I requested an IHD, as the app on phone wouldn’t be of use…. if this is the case it’s silly as with no notifications telling me my meters are low how am I going to know.????

P
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Userlevel 1

Now into my 5the week still no IHD

N
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hi 

i have never had a in house display, so now the app has been updated, can not see any credit info.

how do i get one ?

as no one seems to answer phone or emails

N
Rank

how can i get a in house display ? 

never had one or offered one and been with boost/ovo for years

new app is crap tells you no info about credit etc.why change it when it was better other way.

reading lots of remarks on here and fb and no one likes it 

there is a form to fill in further up the page 

to request one, but when open link it says i have not got permission to see it.so not really helpful

P
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Userlevel 1

Not getting swapped over to new system till next year after recieving e.mail.

Maybe that's why am still waiting for I H D..

Mmmmmmm?

Tim_Boost
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Yep @Papaandy66 only those moving to Smart PAYG now will need an IHD. 

 

If you’ve had an email to confirm this, (@nickib?), to get an IHD sent out, please fill out this request form. 

P
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Userlevel 1

Thankyou for the link well not really

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