Updated on 12/04/21: For some customers, the balance feature won’t show on the Smart PAYG app till up to 3 days after the latest version of the app has been installed.
Since the launch of the new app, we’ve had a lot of feedback from customers that the ability to view your balance online was missed.
It was really helpful for those that can’t easily access the meters, those unable to read their In-Home Displays very well, or those that are away from home a lot.
We’ve listened to all these helpful comments, and have implemented the ability to view your balance online once again!
This should show just below your top up numbers, like the picture below. It’ll give you a snapshot as of midnight, just as the previous app did.
Some customers are getting the update automatically and seeing it straight away, but if you still can’t see it, try deleting the app, and re-installing. Make sure to choose the ‘Boost Top Up’ app, and once re-downloaded, it should appear. But as the balance is updated at midnight, if you install the app today it won't be visible until after midnight tonight.
You can also access Smart PAYG via a browser here.