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Smart PAYG

Your place for smart PAYG queries, advice and support.

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News

APP UPDATE - View your Smart PAYG balance online

Tutorial

The Chameleon In Home Display (IHD) 6 User Guide

Tutorial

Smart PAYG - a guide to the new app

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Why is my Chameleon In Home Display (IHD6) not displaying gas meter balance, just electricity?

Just changed over to smart PAYG and my ihd is only displaying my electric meter balance but not my gas meter balance… tried calling boost but cannot get through on their options 1, 2 or 3 it just won’t connect.!!!I don’t want to have to keep going out to my gas meter to check the balance as it’s up...

My In Home Display confirms that there's no debt, so why does it confirm a repayment rate of £0.75?

So we have no debt and never had yet the in home display is saying debt being taken at £0.75 per day. I noticed in the last 2 weeks or so money seems to be going quicker with no extra usage or price increase so assume it’s this. What is going on ?

What is the time frame for new Smart PAYG app and plan being available?

Boost needs to seriously think about time frame for people like myself who just switched from OVO to Boost Prepay! My contract says SMART PAYG (all online) Ok so I can go to shop with my 16 digit PAYG card number and top up, I am concerned about possible lockdown and I live alone! I would very much...

Why isn't the new Smart PAYG app accepting any kind of top ups?

Hello Boost forum.I have just switched to the new smart payg app as having the new metre.Ok the app will not accept any payment be it credit card or pay point so slightly fed up as running low on electricity and sufferring with ill health problems I can do without this BS.Before you ask yes deleted...

How does the 'barcode' top ups work with Smart PAYG?

Is the PAYG nightmare scenario real ? Boost is switching all it’sPAYG customers to something called PAYG smart. The new so called smart system,offers several disadvantages compared to the old system. But two of these, if they are true,are quite worrying. Firstly, the new smart app might only be...

I'm not happy with the new Smart PAYG app - how can I view my previous and historic usage?

I’ve just been switched to the new app and hadn’t appreciated how much of a step backwards it was. You only get the useful features of the previous app if you’re actually in the house. Previously this was on the app. Now I have to crawl on the floor to see the meter, but it only shows how much I’m c...

Moving onto smart PAYG but don't have a card yet, and can't top up on the app?

Hi Everyone, I am new to this forum.I have been on OVO Credit for quite sometime and due to unforeseen circumstances best option for me was to be switched to Prepay.First week of September I contacted OVO saying I would like to be moved to PAYG+ however was told I could only have the PAYG tariff and...

I had a smart meter fitted today but can't top up on Smart PAYG and had credit on the old meters?

Been trying to get through to customer services for 40 minutes. Had a smart meter fitted today I've had winter fuel & old top ups to the sum of 152 pounds removed. I've tried to top up with the app it's not going into my account but 5 X £ 10 top ups showing in the bank as pending. To add insult...

Why has a payment been taken from my bank account to my Smart PAYG balance? Do I have a Direct Debit set up?

I'm on boost paug meter which I top up online or via card at a pay point, today £36.75 has come out of my bank account? Also I've noticed there's a £20 monthly subscription on my bank account too boost says I've authorised this but I haven't.. and have no clue what it's for like I said I'm on a prep...

Smart Meter Issues - Replacing with credit meters?

I had smart meters installed a couple of weeks ago and it’s been a total nightmare! I was unable to top up for days, the credit from my old meters was never transferred across and I was in emergency credit for the best part of a week. Eventually they connected the electricity meter but despite me ca...

Article The Chameleon In Home Display (IHD) 6 User Guide

Updated on 29/03/2021: The app now features the ability to view your balances. Further info on this here. Get familiar with your new IHD With the recent changes to our app, many of your will have been sent a new Chameleon In Home Display (IHD) 6. So we thought it would be handy to have a dedicated t...

Can't top up on smart PAYG app - I get error message 'Unfortunately there was a problem with your payment, you have not been charged for this transaction'

I’ve had it with this rubbish. I’ve been trying to top up through this pathetic app for the past 2 weeks and all I’ve been getting is this error message stating “ Unfortunately there was a problem with your payment, you have not been charged for this transaction “ Anyone else in the same boat? Suppo...

How do I arrange the removal off temporary meter fitted due to faulty prepaid meter?

I had a faulty meter and was off energy supply. An engineer attended and fitted a temporary meter this Monday. He said an engineer from OVO will need to attend to install a proper meter. I havenot heard back from OVO. I have tried to contact them and it is very difficult to get through. Can someone...

How do I cancel my rolling top ups now that I'm on the new Smart PAYG?

I have a rolling top up I want to cancel but this isn't on the app or site anymore. I've emailed boost at least 5 times and the response I got were someone emailed us from a different email address or we don't offer direct debit. I use the same email address and I don't want a direct debit I want to...

I've been moved to Smart PAYG, but why is my gas balance not showing on the In Home Display (IHD)?

So I’ve been put into smart payg today and my ihd is showing my electricity balance but not my gas. I’ve topped my gas up £10 using the app and received a receipt for it but it’s showing nothing at all for my gas any ideas?

I can't log in to the new app - when I try to log in it tells me 'my email is already registered?

I have been a customer for a while and since the new app was launched I can not log into it. It just tells me that my email is already registered.I have called the call center 4 times about this and just get cut off when they “are looking into it….”. very frustrating especially after normally being...

I've moved into a property and need to set up an account

Hello everyone,I hope someone can help me.I moved into a house on the 6th of November, the Agency suppose to email all the providers with the details of the new tenants. Today I got cut of electricity and gas because apparently the previous tenant didn’t pay the bill.I received several letters addre...

How can I get my single rate smart meter changed to a two rate Economy 7 smart meter?

Hi for the last 4 weeks I have been trying to resolve my problems first with Customer Services by telephone and then many emails to hello@boostpower.co.uk.Having taken over the supply on 1st November 2020, and shortly after fitted new storage heaters. The supply was and still is on OVO Variable tari...

How can I pay my final bill?

Have been trying to pay my final bill on the phone, Facebook and emailing with no success let's try now... this Boost Forum. I am out of words. How is it possible for a company costumer service not being able to process payments or transfer a client to the right department in 2021.Advices please.

How do I top up my gas with Smart PAYG when I can't do it on the app and I don't have a gas card?

I only have the single duel fuel card which i was just able to top up my electric with using the new payg smart boost top up app. Do i need a different card to top up my gas in the app, or will the same one work for gas also?

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