Your place for smart PAYG queries, advice and support.
- 93 Topics
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Would I be better off switching to credit meter and paying DD? We haven’t noticed a difference since switching to OVO from BG December 2016 to January 2018 but I feel that using £156 in December, £148 January, £140 February and up to now £68 seems a lot to say that we are out 8am till 4:30 and try and limit gas usage at weekends!I just felt that when we were on credit meters which is a few years ago they were always upping or reducing my DD amount which during winter resulted in us receiving a huge bill (don’t want another £800+bill) we are a family of 4......if anyone has any advice I’d gratefully appreciate itTY
Hi I’ve tried to go on my app since yesterday and it is blank so I can’t get my balance up or top up I tried to email about this but it won’t let me because I don’t no my account number my iPhone X is up to date and the app is updated so I’m not sure why I can’t get on any help please I tried to ring but gave up as I was on hold for ages
A month ago had to change the account name because of a bereavement in the family, got sent new account number with new cards to top up, tried topping up both gas and electricity at paypoints but declines says account not activated also tried online and on the app but nothing works, rang numerous times to customer service but get told it will be OK in 48 hours that was 4 weeks ago can anyone help
Updated on 10/01/22 by Jess_Boost: Get familiar with your new IHD With the recent changes to our app, many of your will have been sent a new Chameleon In Home Display (IHD) 6. So we thought it would be handy to have a dedicated topic guide for this device. If you haven’t got an IHD6 yet, request one by messaging our Support Team here. When you’re sent an In-Home Display, this needs linking up (pairing) with your meters, with the help of our Support team. Call us to get this done when you’re near the device: 0330 102 7517 (0117 370 1041 from a mobile). The default screen on these are often set to “Usage today” rather than your current balance. There is a simple fix to get your balance as the home screen default: Choosing Your Home Screen Layout From SETTINGS you can also change the view of your home screen according to your personal preference by selecting HOME screen. This option will give you four different home screen layouts to choose from. Use the left and right arrows to scroll
Why has my Smart PAYG top up not been added to my meter balance but it's taken the payment from my bank balance?
Hello, my meter was beeping to say i was low on credit. I have topped up £10 on two occasions and the app says sorry the payment hasn’t been taken even though the payment is going through with barclays straight away. I only have 35p left does anyone know what has happened?Thanks.
Hi. Any help will be appreciated.In the past, I’d know when to top up because I’d receive a text message.Now that I have been moved to PAYG Smart, how do I know when to top up?Will I still receive a text message?I do not have an in-home display. I have ordered one and am waiting to receive it.Am I supposed to just keep an eye on the in-home display to know when to top up? I’d prefer to receive a text message.Thanks for the help.
The SMETS2 Aclara Smart Meter Health Check If your top ups aren’t reaching your meter, or your balance doesn’t always update every day, there may be a communication issue. Here’s a smart meter health check you can do to diagnose this! Please note that if the meter screen is completely blank and the meter is not responding to actions on the keypad reach out to our Support team to book in a meter exchange. 1. Are the Meter Serial Numbers (MSNs) correct? We first need to make sure that the meter(s) we are dealing with are correct (mistakes can sometimes be made, meaning the wrong MSN is listed on an account). Where can I find the serial number on a smart meter? Electricity: The MSN for an S2 electricity smart meter can be found near the meters barcode above the display. The Aclara version of the SMETS2 will start with either 17M, 18M, 19M and next year 20M. Gas: The MSN for a gas smart meter can be found below the display. It will start with G4F. Let us know these MSNs when you contac
I got a smart meter months ago, but it still doesn’t seem to be as smart as I expected.( Well, it’s not the actual meter that’s dumb, it’s the platform it is on. )With the meter reporting back continously my power usage to OVO/BOOST, I fully expected to be able to view a graph of my power usage, either online or in the app.Even connecting my IHD to WiFi has done nothing. I expected a WiFi connection would let me at least download .csv files of usage, then I could graph them myself.Am I missing something, are these graphs somewhere I’ve not seen ?.
My Pipet 500 and SMETS1 has been showing this unit rate since I got boost installed which must be near 2 years ago now, even if I reboot smart display or check unit on smart meter it appears same, I would say too cheap! what is going on?Notice it still shows OVO in attached pictures too.
Been trying to get through to customer services for 40 minutes. Had a smart meter fitted today I've had winter fuel & old top ups to the sum of 152 pounds removed. I've tried to top up with the app it's not going into my account but 5 X £ 10 top ups showing in the bank as pending. To add insult to injury I was called by one of your agents from Glasgow who hung up as quickly as I'd said hello. So I'm now staring at a smart meter that's telling me I'm on emergency credit while the sum of £210 pounds is floating round in cyberspace ... What a good start Boost are off to !!
I was recently awarded my Warm Homes Grant (hurrah!) which was paid directly as credit to my electric balance. I was wondering if there's a way to transfer some of that balance over to my gas balance - do I phone customer services, or is this a 'can't be done' situation?Both electricity and gas are on PAYG Smart.Thankyou.
Hi, I'm wanting to use emergency credit but don't have the e-credit option on my ihd unit can anybody help? It's at 3.50 and showing the emergency credit option available but when I go into settings there is no e-credit button.Thank you appreciate any help..
I have not received any price changes notification and have now been told that there is an issue which should be resolved by Friday the day they increase! Surely it’s just a case of resending the email but I’m told that’s not possible. How else can I find out what my new charges are?
my in home display has worked for the last 2 months, then earlier this week lost display… for the past 48 hours it keeps turning itself on and off, and won’t show any of my usage.I’ve tried to turn it off and then on again but next to my physical meter in the hopes of making them re-pair. The unit says its lost wifi but is still connected to my wifi, which has remained stable throughout. help?
After recently having latest smart meters fitted then upgraded to PAYGWith a few hiccups and finally got the relevant numbers. Have not tried to top up yet with app / paypoint but had confirmation email account openwont go into detail but i am not convinced its all sortedIts a 50 mile return trip after making several prior i dont want to waste a journey andtime for another fiasco. Hopefully it has all gone wellAsked a next door to pop in and try the emergency they said no joy.Wont rule out he did not do it right but thinks he didNot sure Does emergency work before the first payment app or paypoint transaction ?Or do you have to add credit before that function works ?Would ask if OVO can confirm if its working from their end but would be quicker going to check ?Does anyone have a definitive answer ?
Hi Everyone, I am new to this forum.I have been on OVO Credit for quite sometime and due to unforeseen circumstances best option for me was to be switched to Prepay.First week of September I contacted OVO saying I would like to be moved to PAYG+ however was told I could only have the PAYG tariff and use Top up card. I already had a smart meter fitted months ago.So last Friday morning I received an email to say I been switched!? But hang on not even received my Top UP Card or IHD. Went outside to check on meter and sure enough it's in PAYG and showing 8p used of Emergency Credit.Tried phoning them because I have a problem now, this is going to run out and I was given no top up card before the switch over. Several attempts at calling the number no joys.After this point there was only one option, I contacted Ofgem and had much better success, as a good gesture they remotely put £20 onto my meter, panic over for the minute.However I still really need the Top Up Card and really need In H
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