*Updated 30/07/2019 - Added link to new How To top up on PAYG+ Boost app*
We will need up to 72 hours to set things up, after the meters have been fitted.
If you’ve gone with PAYG+ you will get an email with your login details once your online account is up and running. For Smart PAYG Standard you will see your live credit balance on the In Home Display (or on Screen 7 on the meter) once everything's ready. Any time between the meter fitting date and the date that things are ready for you to top up, your meters will be in a non disconnecting ‘credit’ setting.
You can find out lots more about topping up with our Boost pay as you go app here!
Your PAYG+ card (or your gas and electricity card for Smart PAYG Standard) will either arrive in the post before the meter fitting, or the engineer should have them to hand to give you. If you haven’t got these within 72 hours of the meter fitting date, give us a call: 0330 102 7517.