To say I am fuming is putting it mildly. I had a lovely young man come to my home to get me to change to boost, which I agreed to do. However after reading bad reviews amd finding out you do not provide emergency credit I tried to cancel it. I went to the website after a couple of days, filled in the online form saying that I wished to cancel. I assumed (wrongly) that would be all I had to do. A week later or so later on May 1st I get a top up card through the post, I called up straight away and told the man on phone I had cancelled it so was not happy that I was getting told I'm still switching. He said so sorry I will cancel it for you now ( I was within the 14 day cool off) he assured me it was cancelled. Today I notice that all my credit from my smart metre was gone and in its place it was saying estimated bill. Of course I am in a panic as I have a baby and pets that require electricity to survive. I looked through my meter and it is saying my supplier is OVO which is Boost....what the heck?????
Why wasn't it cancelled???? Why did you steal my credit????
I cannot call them until morning!!!!
Best answer by Ed_Boost
I'm really sorry to hear this, @tlk72.
I'd certainly advise contacting us on 0330 102 7517, so that we can discuss all the options available to you.
We're open 8 am - 8 pm on Monday - Friday, and 9 am-1 pm on a Saturday.