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Can I change from Pay as you go (PAYG) to Pay monthly (PAYM) credit?

  • 8 November 2017
  • 19 replies
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Userlevel 1
I am on PAYG+ which is working out fine but would like to change onto a credit meter. When will OVO be able to do credit checking?
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Best answer by Lucy_Boost 10 November 2017, 16:03

Hey @Bernie57,

Fab to hear that you’re happy with your PAYG+ account!

As we’ve recently re-branded from OVO to Boost for our Pay as you go customers, I’m afraid that at the moment switching Pay as you go customers to Pay monthly isn’t something we can offer. If this becomes available at a later date, we’ll be sure to let you know.

In the meantime, you can always set up rolling top ups on your My OVO account so that your PAYG+ account functions in a very similar way to a Pay monthly account and Direct Debit. More information can be found here: https://www.boostpower.co.uk/help/topics/payg/smart-payg/how-do-i-schedule-a-top-up-with-smart-payg.html.

I’ve also amended the title of your topic slightly so that it’s easier for other users to find.

Lucy

*Update - 11/07/2019 - All info correct and up to date*
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19 replies

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Hey @Bernie57,

Fab to hear that you’re happy with your PAYG+ account!

As we’ve recently re-branded from OVO to Boost for our Pay as you go customers, I’m afraid that at the moment switching Pay as you go customers to Pay monthly isn’t something we can offer. If this becomes available at a later date, we’ll be sure to let you know.

In the meantime, you can always set up rolling top ups on your My OVO account so that your PAYG+ account functions in a very similar way to a Pay monthly account and Direct Debit. More information can be found here: https://www.boostpower.co.uk/help/topics/payg/smart-payg/how-do-i-schedule-a-top-up-with-smart-payg.html.

I’ve also amended the title of your topic slightly so that it’s easier for other users to find.

Lucy

*Update - 11/07/2019 - All info correct and up to date*
Is it possible to change from payg to a monthly direct debit
Userlevel 7
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Hey @ruthieg if I'm not mistaken they currently do not have the option to do this.

@Tim_Boost is this still the case?
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Is it possible to change from payg to a monthly direct debit

You'll need to sign up to Boost if you've got a prepayment meter @ruthieg or OVO for a credit meter. As the sign up process is different, we can't switch you from one to another. Instead, just get our smart meters fitted with PAYG+ and you can set up a scheduled monthly top up just like a Pay monthly account: https://www.boostpower.co.uk/help/topics/payg/smart-payg/how-do-i-schedule-a-top-up-with-smart-payg.html

Hope this helps,
Tim
Userlevel 1
I moved into a house that already had PAYG and had them changed to Smart Meters. I calculated that I would save around £200 a year by paying my bill monthly but I can't change companies because of the Smart Meters. Neither can I go onto getting normal bills via OVO as they have been claiming for at least 12 months that they don't have the facility to do a credit check. No other company will take us on unless we pay them to change the meters so I am stuck paying extra and would advise people not to change to Smart Meters.
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Hi @ibl2041 thanks for posting!

if im not mistaken Boost and OVO have the same Standing charges so there is no saving to be made between PAYG and PAYM on this front with the brands.

As mentioned above Boost do not have the facility to transfer across to OvO for a credit meter with The alternative here to add a fixed sum every month via the scheduled top up facility's which will work just like a direct debit and feel like pay monthly account.

In relation to being charged by other providers to switch for replacememnt meters, to avoid such a charge should you wish to change Suppliers of course would be to hold of for replacing the meters until the standardised sMET2 is released across the industry.
Userlevel 1
They were really keen to get us onto Smart Meters but no mention of being stuck with one option once we agreed. Will they change us to the sMET2 free of charge though or will we then have to pay to change? Looks like we became a prisoner of OVO once we had the meters changed.
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When SMET2 are rolled out, upgrades will be done free of charge from what I've seen in the press however OVO/Boost may operate a waiting list system to do this so its done in a manageable way. We are eagerly awaiting the industry to launch them so boost can make their position on upgrading clear.
I was an OVO customer who was then moved over to Boost by OVO a short while ago, no idea why to be honest. I recently reviewed the cost of my gas and electricity and found I was paying nearly £20 every other day, so I looked for a cheaper alternative, oddly enough I was directed back to OVO and their Pay Monthly scheme.
I signed up and on the 15th of this month the first DD came out, yet surprise surprise Boost are still taking the top up fee's every other day, so far I am owed £60 since the 15th.
My problem is I rang OVO on Friday to alert them to this issue (I had emailed but still no response) they assured me that I was now a customer of OVO and that any payments that Boost had taken would be reimbursed, I check my online bank account today and another charge has been made by Boost.
What do I need to do to get Boost to stop charging me and to get my money back, I simply can not keep paying 2 companies for the same service.
My usage has soared to £300 per month since being moved over to Boost from OVO, I used Comparethemarket to get a better deal and was directed back to OVO, who quoted me £133 per month, so I signed up, problem is they took their money on the 15th of this month and Boost are still taking their top up payments, so far they have taken £60 since the 15th, and OVO have assured me that I am their customer not Boosts, I can not afford to keep paying out like this.
I've moved your query over to this already existing topic, @Wookie45

I'm not sure whats happened here as we're not able to switch customers from Pay as you go to Pay monthly.

Can you send us a PM on Facebook with your full name, DoB and full address including postcode?

https://www.facebook.com/boostpoweruk

Emma
Is it possible to switch from prepayment meter to monthly / quarterly bill? If so how?
Userlevel 4
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Take a look at Lucy's best answer for more info on this, @LHector.
Hi,

I have a smart meter installed and would like to switch to a pay monthly provider. How do I do this?
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Hey @mattxjones, You can check out Lucy's best answer to find more info on this question.
Hi @Emily_Boost that doesn’t answer my question - I want to leave boost and move to a pay monthly provider.

How do I do that?
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Hi @mattxjones ,

Due to the fact Boost do not deal with credit meters or offer pay month tariffs, you'd need to switch to a supplier who can offer both. However, at the point of switching away, we change the smart meter to a 'credit' mode to make sure you're not disconnected.

You may just need to make sure the supplier you wish to switch to is able to communicate with our smart meter, or are happy to fit one of their own in for you?

Cheers!
Userlevel 1
Hi @mattxjones ,

Due to the fact Boost do not deal with credit meters or offer pay month tariffs, you'd need to switch to a supplier who can offer both. However, at the point of switching away, we change the smart meter to a 'credit' mode to make sure you're not disconnected.

You may just need to make sure the supplier you wish to switch to is able to communicate with our smart meter, or are happy to fit one of their own in for you?

Cheers!


As you are talking about credit meters, then you are incorrect. Boost customer moving to another supplier, on pay monthly, would not need to make sure that their new supplier is able to communicate with Boost's Smart Meter's, neither would they have to found out if their new supplier would be happy to fit one of their own.

If a Boost customer moves to a new supplier, as a pay monthly customer, then if their new supplier could not auto read the meters, their meters would become dumb and they would have to give monthly readings.

The truth is always out there.
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@PennineAcute that's some great insight, thanks for getting involved!

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