After speaking to a customer service representative regarding the PAYG+.
Does anyone know why you cannot view your balance on the IHD when on PAYG+?
As far as I know, being a new customer, you cannot access your realtime balance when you are on PAYG+. I understand that the app/online account is supposed to predict your usage but it would be nice to be able to see your balance or have it updated more frequently, like every four hours etc.
Best answer by Tim_Boost
PAYG+ takes all of the prepayment features away from your meters (and the In Home Display (IHD) which links with them) and puts them online instead. So your meters and IHD are in a kind of 'credit' setting.
To get a real time balance on the meters and IHD, you might prefer Smart PAYG Standard