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Can I get an In Home Display (IHD) so I can work out my high costs?

  • 28 November 2017
  • 12 replies
  • 895 views

Userlevel 1
Hi I’m new to the forum.....
I have been an ovo customer since last December and had smart meters fitted but never received the In Home Display does anyone know if it’s possible to get one??? We seem to be using a considerable amount of credit on a daily basis and no ones home between 8am - 4pm. I would like to beable to see what seems to be using so much
Thanks
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Best answer by Tim_Boost 1 December 2017, 14:28

never received the In Home Display does anyone know if it’s possible to get one

These will usually be given out to customers when they get their smart meters fitted. We can post an In Home Display (IHD) to you if you already had those smart meters when you joined us. Send the Facebook team a message to request this: https://www.facebook.com/boostpoweruk/.

As for high costs, these two topics are what you want:

https://forum.boostpower.co.uk/traditional-payg-4/why-have-my-costs-increased-71

https://forum.boostpower.co.uk/smart-payg-5/smart-meter-payg-winter-fuel-costs-rising-72

Tim
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12 replies

Userlevel 1
A whole day, 19 views and no one has answered you? What happened to all that rubbish about a better service for customers? Anyway, youll find the info that you want in the app if you can get it to work. My advice is to move to another supplier, this one is going down the toilet. When you move you should get upgraded to the home display.

Before you move though get on to customer service and check your tariff. They over charged me for almost a year because they didnt change something at some point and of course if I hadnt have called up Id never have known. I would have continued to over pay £200ish a year.

Best of luck.
Userlevel 6
Badge +2
never received the In Home Display does anyone know if it’s possible to get one

These will usually be given out to customers when they get their smart meters fitted. We can post an In Home Display (IHD) to you if you already had those smart meters when you joined us. Send the Facebook team a message to request this: https://www.facebook.com/boostpoweruk/.

As for high costs, these two topics are what you want:

https://forum.boostpower.co.uk/traditional-payg-4/why-have-my-costs-increased-71

https://forum.boostpower.co.uk/smart-payg-5/smart-meter-payg-winter-fuel-costs-rising-72

Tim
Userlevel 1
never received the In Home Display does anyone know if it’s possible to get one

These will usually be given out to customers when they get their smart meters fitted. We can post an In Home Display (IHD) to you if you already had those smart meters when you joined us. Send the Facebook team a message to request this: https://www.facebook.com/boostpoweruk/.

As for high costs, these two topics are what you want:

https://forum.boostpower.co.uk/traditional-payg-4/why-have-my-costs-increased-71

https://forum.boostpower.co.uk/smart-payg-5/smart-meter-payg-winter-fuel-costs-rising-72

Tim


*deleted by moderator My meters were fitted by ovo, and they didn’t give me or even mention I could get an ihd. Why you lying to people Tim?why? And why are you marking your own answer as the best answer?
Userlevel 1
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Can i have an IHD please?

Not a member of facebook so can't request one on the facebook page... (i don't wan't to sign up to facebook either)

Been with Ovo/Boost for four years but never offered one.

Kind Regards
Neil.
Userlevel 6
Badge +1
Hi, @Neil

Easiest way is to email hello@ovoenergy.com to request an IHD.
I know I have the app to read my current balance however it would be handy to be able to check the IHD for balance as I am not the only person to but money on the PAYG. Is this possible and can Boost energy supply a IHD that can do this?
How can I get my home display unit and I haven't received my cards
Hello I've just come to boost and I'm wondering if someone can tell me why my electric meter is saying rejected and why on the mobile app can I only see my electric and not my gas plus how do I get an home display unit
Userlevel 5
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Hi @Mark Lee - I've moved your post onto this topic about requesting an IHD.

Hope this helps!
Userlevel 5
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How can I get my home display unit and I haven't received my cards

Hey @Kerryanne - information about how to get an IHD here!

been with boost for a while now still waiting for my energy monitor ???

Userlevel 6
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See the ‘best answer’ above @steveofstoke 

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