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315 Topics

Tim_Boost
Community Manager
Tim_BoostCommunity Manager
published in General Chit Chat

Boost Forum now closed for new topics and commentsNews

What’s happening to the Boost Forum and where to get help We’ve now closed the Boost Forum for new comments and topics and next week the forum.boostpower site will no longer be available.  We’re focusing our efforts on improving our Boost Help pages to make sure you have all the information you need and the option to get help from our Support team all in one place. Select one of the help categories or use the search to find specific answers. I need help with my account - can I speak to someone online? We’ve got you covered. In the bottom right corner of our website, including our homepage and Help pages, you’ll see this icon:  Tap or click on this to open up a chat box and message our Customer Support team. Our opening hours are: Monday-Friday: 08:00-20:00* Saturday-Sunday: 09:00-17:00* *Between 18:00-20:00 on weekdays, and on Sunday, our lines are open to help customers who are off supply or at risk of going off supply. Need help when we’re not open? See our Boost Help guides.  Thanks

170
Tim_Boost
Community Manager
1 day ago
Tim_Boost
Community Manager
Tim_BoostCommunity Manager
published in General Chit Chat

Boost Power live chat / web chat - where can I find this?

Want to web chat Boost Power? Need help? Nothing on the Boost Forum, or Boost Help guides? We got you covered. Speak to us on Live Chat, via the Boost Power homepage here Click on the yellow circle near the bottom right of the page to select web chat  What are the opening hours for web chat? Web chat is open whenever our phone lines are open, here: Monday - Friday: 8am-8pmSaturday - Sunday: 9am-5pm  What can I do when web chat isn’t open? Boost Power are available to contact 7 days a week. However sometimes an emergency can happen when we’re closed overnight. We’ve made a guide of the most common emergency issues with PAYG and what you can do to get help with them. See this here:  Have we missed anything? Let us know with a comment below...

475125
Jess_Boost
Community Moderator
2 months ago
R
Savvy
RichHaynesSavvy
posted in General Chit Chat

Your website needs urgently updating

As you can see in the screenshot, the main help page on your website is referring to price changes from last year! This is horribly out of date and after the recent price changes, it should really be reflecting the latest information. You should rectify this immediately. 

1
Jess_Boost
Community Moderator
2 months ago
B
Savvy
BOOST FED UPSavvy
asked in General Chit Chat

How do I stop Boost texting me through the night? - I haven't been a customer since October.

I was only a customer for 4 weeks from September but BOOST are texting me saying my account balance is low.  This is happening every night - early hours of the morning.  I have emailed twice, web chatted and called up but it is still happening.   Can I report them as it is beyond a joke now?

4
R
Savvy
2 months ago
S
Newbie
steve.e6835Newbie
asked in Welcome to Boost

Can Boost arrange an isolation switch for my supply?

I need boost to temporarily isolate my supply . Can this be arranged ?

1
Jess_Boost
Community Moderator
3 months ago
D
donnakitts27
asked in Archive library

What can I do if I've lost my vend code?

HI I'm new to smart meters. My supply ran out of credit and went off. I've got my electric back on but my gas is asking for the vend code, i didn't keep my receipt....What can I do?

4
Jess_Boost
Community Moderator
4 months ago
K
Newbie
KarenRennieNewbie
asked in Welcome to Boost

Not Received welcome pack it's been a month now

I just found out a month ago when I tried to phone Scottish Power about applying for the warm home discount who I thought I was with that I was now moved to Boost Energy two years ago this was done without my permission, I had no letter or nothing, this in itself is fraud. I decided to give Boost the benefit of the doubt and was told I’d receive a welcome pack within five days, I never so phoned up again and was told I’d get it in a month and the applications for the warm home discount will still be open in February by the time I got my welcome pack. Well it’s been a month now NO welcome pack STILL and now NOW the warm home discount applications are closed when I was told they wouldn’t be. I rely on this money as I’m vulnerable and now I’m £140 out of pocket because you couldn’t send me a welcome pack with my account number on it so I could apply. So my question to you is where is my welcome pack with my account number? I’ve phone customer service eight times now and got different answ

1
Tim_Boost
Community Manager
4 months ago
Bradley_Boost
Community Moderator
Bradley_BoostCommunity Moderator
published in Archive library

Refer a Friend FAQF.A.Q.

Updated 05/01/22 by Jess_Boost Our Refer-A-Friend scheme was paused on 17/09/21 due to current energy market conditions - Read more about these on our FAQs.What’s the Refer a Friend Scheme?Boost offers a great referral scheme to reward both existing and new customers, where existing customers can refer their friends/family at any time!Remember: Boost customers can only refer for Boost and not any other brand.There is no limit on the number of rewards a customer can get, so get referring! What’s the reward?Both the new customer signing up and the existing customer get a voucher as a reward.The main scheme will provide new and existing customers with a £25 e-voucher which can be used with, either, Amazon/Argos or Tesco.We do offer promotions over the year where the value increases from £25 to £50 and with more options of where you can spend the voucher!  How will I get the reward?The reward is sent in an email up to 30 days after the new customer has come on supply.Customers can only get

6462
Jess_Boost
Community Moderator
5 months ago
Lucy_Boost
Lucy_BoostRetired Moderator
published in Archive library

Get involved and say hi!

Welcome to the Boost Forum! It’s great to have you guys onboard with us and we hope you’re as excited as we are about this brand new forum. It's a place for you to share your experience, ask questions and be part of a fun, engaging and growing community! Just remember - no question is too big or too small. The Moderators will be on hand to help should you need it but the aim is to have a hub for users to help one another. Don’t forget to complete your profile before you get stuck in. It would be great for everyone to get to know who they’re speaking to So there you go - check it out, look around and get posting! :)

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J
Newbie
6 months ago
D
Savvy
DollmoodieSavvy
asked in Archive library

I've just moved in and found a Boost key - what do I do next?

I’ve just moved into a new house and it has a boost key in the metre from the previous tennents. I’ve never heard of boost and I’m unsure of what I should be doing? Do I need to register as a new tennant? Is it a ‘smart metre’? (I don’t really know what this means) can I use the app? Many information would be much appreciated.

5
Jess_Boost
Community Moderator
6 months ago
aidy3663
Savvy
aidy3663Savvy
asked in General Chit Chat

Why are Boost increasing my prices?

What a shock, yet another rip off price increase, Boost seems only interesting in boosting their profits nowadays, time to vote with my custom. Shame on you guys

6
Jess_Boost
Community Moderator
6 months ago
C
Savvy
cynet2007Savvy
asked in Archive library

Why isn't the new Smart PAYG app accepting any kind of top ups?

Hello Boost forum.I have just switched to the new smart payg app as having the new metre.Ok the app will not accept any payment be it credit card or pay point so slightly fed up as running low on electricity and sufferring with ill health problems I can do without this BS.Before you ask yes deleted the app again, using the latest version.I can’t go back to the old app which worked great with no issues.Need help asap with regards to this matter please. Thank you.

47
Jess_Boost
Community Moderator
7 months ago
P
prezo1
asked in Archive library

Why does my balance drop straight away after topping up?

Hi there. Can someone tell me,if I put £20 on card,do I get the full credit or do they charge for using PAYG. When I was with another company,if I put £20 on Iwould only get about £18 credit.

19
Jess_Boost
Community Moderator
8 months ago
jaderooney
Savvy
jaderooneySavvy
asked in Welcome to Boost

New customer, but haven't received my Welcome pack - How do I login to the Boost App?

i am a new customer, i have received my gas & electric cards but have no welcome pack 

1
Jess_Boost
Community Moderator
8 months ago
AztecUK
Savvy
AztecUKSavvy
published in General Chit Chat

Save Boost, Save Money, Save the planet without Super GlueBlog

Things are hard in the UK right now, as it will be for smaller energy companies.  I can tell you rates for electric unit price increase from 1st October from Boost are VERY favourable and at least one case better than at least one of the big six! You will notice it’s almost impossible to use comparison sites right now?! I live in Far South West Cornwall with NO main lines gas but got 300mb fibre internet!?!?!?I live alone in one bedroom flat and electric heating in winter isn’t great BUT on all other sides, I turn off that Immersion Heater, everything at wall, BAR Internet router. I agree we have a lot of gadgets that are a pain turning off. I got old Pipet 500 display which does still do a great job! I like keeping view on pence per hour! I did have Smart Meter fitted too and this combination is excellent, also impressed you can top up at shop with App QR Code, Printed code or EVEN better from Apple/Android app or EVEN PC, AppleMAC from Web Browser. I am not going to glue myself to th

1110
AztecUK
Savvy
9 months ago
B
Savvy
bellh1980Savvy
asked in Archive library

My final bill is different to my final balance - why?F.A.Q.

I left Boost and went with Utilita on 05/01/2021. When I left Boost, my meters combined had a credit of £43.12 left on it. I received my final bill statement a couple of weeks later saying I owe Boost £14.98. I dont know how this can be as my meters were always in credit. I lodged a complaint as I refuse to pay this when my meters were always in credit. They looked into this again for me and still are saying I owe them £14.98. I lodged another complaint and was told someone would call me back to explain everything. I havent received this call. I refuse to pay any money to Boost. They owe me money not the other way round. I think they just dont want to pay me what they owe me. Boost are the worst energy company when it comes to moving to another. I do not intend to pay any money to Boost. If I dont get any joy with my complaint I will be taking this up with the Energy Ombusdman and get them to look into it. It is a disgrace when i know I do not owe any money when I have been in credit.

23
Jess_Boost
Community Moderator
10 months ago
S
Strett
asked in Archive library

Do I need to call to tell Boost I've moved in?

Hi,I have just moved in to a house where Boost is the supplier and I've spent all day trying to get through so I can sign up.I called the Boost number and hit 1 so they called me back, the first time they never called back, so I tried again. This time they did call back, they said I needed to be put through as they were the DD team and not trained on PAYG, quoting me the original number I had phoned just in case it cut off.15 Minutes on hold and I had to hand up as I'm at work.I try again later, again to be told that even though I phoned the right number they will have to put me through to the PAYG team to sign me up. 20 Minutes on hold again and still no answer. Is anyone actually there?Is there another way I can actually sign up without having to phone and go round in circles?I'm currently in the position of having used the emergency credit over the weekend because the phone lines are closed to have to buy credit on the previous persons account just to keep using the gas and electric

7
Jess_Boost
Community Moderator
10 months ago
M
Savvy
MrInsulationSavvy
posted in Archive library

Heating your home efficiently & cheaper

Most people have been led to believe that the cheapest way to heat your home & hot water is by turning it OFF when your not at home! This is a complete falacy(excuse spelling) told to you by the energy companies. Because they want you to use more. The truth is. Its cheaper to leave your heating on constantly. Yes. Thats right all the time 24/7/52 Set your room thermostat to your prefeted temperature. In my case 22. Because im a reptile & hate the cold. When you go out turn it down 2 degrees to say 20 degrees on my case. Your home is an energy store. You need to heat up the structure for the heat to then heat the room. The bricks & mortar have to be warm to reflect the heat back. Actually to slow down the heat loss. If you turn your heating OFF the store empties, like a thermos flask. You then have to heat up the bricks & mortar all over again. Using LOTS OF ENERGY whete as if left on CONSTANT the heating just has to come on now & then to top it up. A bit like keeping a bucket of

4
aidy3663
Savvy
11 months ago
N
nikkidec65
posted in General Chit Chat

I've had a bad customer service experience on the phone

I have had about enough of boost telephonists today not once but twice I was hung up on. After waiting over half an hour to get through I asked my question they put me on hold to find the answer and promptly hung up on me. I rang back and waited 20 minutes to ask the same question again to be told I don't understand I shall look into it then hung up I now have to wait until tomorrow to try and resolve my issue.     I think that the phone lines should be open until 8pm that way you can ring several times to try and get an answer.

105
S
Savvy
11 months ago
C
Savvy
Corinne60Savvy
asked in Archive library

Internal Application Error

I'm trying to top up using new app...but when I get to payment section a pop up box saysInternal Application ErrorAnd my payment won't process...any ideas please.. 

10
P
Savvy
1 year ago
N
NickDempsey
asked in Archive library

Why are the phone wait times so long?

How else are you meant to contact Boost in an Emergency?? Been on the phone for 4 hours, 4 HOURS!! trying to get a code for a key, now I can't make a proper meal or anything for my kids because my electric is now dead and I have no key to get my top up. What a joke it's been since they made us switch!

6
Tim_Boost
Community Manager
1 year ago
S
Savvy
Simon5000Savvy
asked in Archive library

Will Smart PAYG work on Microsoft phones & laptops or via a browser?

Will the wonderful (pure sarcasm here) PAYG unsmart app work with Microsoft and on laptop computers ?  Or is it a get onto Android/Apple or tough luck policy ?

14
Tim_Boost
Community Manager
1 year ago
Tim_Boost
Community Manager
Tim_BoostCommunity Manager
posted in Archive library

Smart PAYG research group

Updated on 29/03/2021: The app now features the ability to view your balances. Further info on this here. Smart PAYG is coming soon This is the topic thread for those forum members involved in a closed research group to help us with feedback on Smart PAYG.  For those involved you’ll be getting an email shortly with a link to this topic. Thanks for your help! For others, please leave your feedback, thoughts and questions on the move to Smart PAYG here

55
Tim_Boost
Community Manager
1 year ago
AztecUK
Savvy
AztecUKSavvy
asked in Archive library

What is the time frame for new Smart PAYG app and plan being available?

Boost needs to seriously think about time frame for people like myself who just switched from OVO to Boost Prepay! My contract says SMART PAYG (all online) Ok so I can go to shop with my 16 digit PAYG card number and top up, I am concerned about possible lockdown and I live alone! I would very much like to be able to top up online! I understant boost is working on this but a time frame would be excellent please! Been on Boost just over a week and I like it! I had smart meter for months I did chase them for IHD which I received within a week of their two week time frame. I am one of those customers who want it now! I ended up getting direct line to contact them which got results very quickly! I am sorry but cannot share this number but if your like me you can get it if you try hard enough. Boost needs to sort us customers out with portal so we can make top up online! If I was told to self isolate I am stuffed! While I am able to visit shop and get electric which did go on remotely by th

7
Bradley_Boost
Community Moderator
1 year ago
K
Kerry Ludlow
asked in Archive library

How do I switch away from Boost?

I want to leave Boost but can’t get through to the call centre as it is nearly 4 hours long! It is so expensive, I have a smart metre and Boost have been taking £20.00 out of my account every 2/3 days. I just can’t afford it. My heating is on such a low setting, it’s barely warm. I just want to talk to someone it’s so frustrating!

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Tim_Boost
Community Manager
1 year ago
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