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73 Topics

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Tim_Boost Community Manager

News Coronavirus: how we’ll support you

Updated on 24/03/20: Please see our FAQ page for the latest advice and guidance    We know that these are worrying times – and our thoughts go out to everyone who’s been affected. Right now, we’re working hard to prioritise the health and safety of all our Boost customers. Here’s some advice on how...

Welcome to Boost
2997 26
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3 days ago
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Bradley_Boost Community Moderator

F.A.Q. Switching to Boost - FAQ

Switching to Boost - FAQ

I've just applied to switch to Boost, when do I get confirmation? First of all, if you're reading this, welcome to the Boost family! It's great to have you with us. After you've applied to switch to us, whether that be via our online switching tool or via one of our advisors over the phone, you sh...

Welcome to Boost
608 17
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7 days ago
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Nancy_Boost Community Manager

Our Prices are Changing (April 2020)

Our Prices are Changing (April 2020)

On the 1st of April Boost prices will be changing to make sure we’re in line with Ofgems price caps, and we wanted to give you a heads up.  You should’ve received an email with the details of this change on the 1st of March, which confirms the exact new prices, which vary from region to region.  Uni...

Welcome to Boost
510 2
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10 days ago
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nikkidec65

Bad customer service on the phone

I have had about enough of boost telephonists today not once but twice I was hung up on. After waiting over half an hour to get through I asked my question they put me on hold to find the answer and promptly hung up on me. I rang back and waited 20 minutes to ask the same question again to be told I...

General Chit Chat
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13 days ago
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Amy_Boost Community Moderator

Tutorial Getting started on the forum - How to

Getting started on the forum - How to

First things first you’ll need to create an account! Step 1: Click the log in tab (I’ve very poorly circled)Step 2: When on this page click “Click here to create one”Step 3:  When here, fill in your details and hit register, that’s it!Once you’re up and running it’s time to get active! We’re here to...

Welcome to Boost
113 0
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12 days ago
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Azlace2401 Savvy

I've got issues with my smart meters - why wont anyone help us?

We had smart meters fitted 26/02/20 and this is honestly the most horrendous company I’ve ever dealt with. You cut us off because your smart meters werent correctly linked to you so even though there was money in our account, you disconnected the boiler. You then made me wait in all day for an emerg...

Welcome to Boost
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14 days ago
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MartinBritnell Savvy

When we joined Boost, we were quoted £16 a week. This month our bill is so far £203.

When we joined boost, we was quoted £16 a week. This month our bill is so far £203 per month. We was a way for one week in October, we had £30 on our account and it had vanished when we got home. We was placed in emergency! How can you do this when we wasn’t even here? I rang customer service who sa...

General Chit Chat
280 6
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25 days ago
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Eva_Boost Community Moderator

Competition Give Me The Energy Awards

Give Me The Energy Awards

  At Boost, we love parents’ energy – and we know being a parent takes lots of it! So we thought it was about time to give the mums and dads out there a little something back, with the Give Me The Energy Awards.   Every week until the 29th March, we’ll award prizes to mums and dads who send in the b...

General Chit Chat
146 0
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25 days ago
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Eva_Boost Community Moderator

News New product alert - we've launched Boost Gadget Insurance!

New product alert - we've launched Boost Gadget Insurance!

To all Boost customers we introduce…. Boost Gadget Insurance!     With Boost Gadget Insurance you get:   Cover starting from £5.25 per month  24 hour replacements   Unlimited repairs   Find out more and get a quote here. You can also call the team on 0330 041 2876 9.00am-5.30pm Monday-Friday.    ...

General Chit Chat
152 2
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1 month ago
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james rainsford Savvy

Boost are the best

Boost are incredible, they have saved me from certain doom this week, they understand my situation better than anyone else and have gone above and beyond to help me, you have the best customer services ive ever dealt with and i can only compliment you on your entire procedures, i will never switch s...

General Chit Chat
30 2
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1 month ago
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Tim_Boost Community Manager

I'm switching to Boost - what happens next?

So, you’ve made the jump!Once you've said ‘yes please’ to joining Boost, your switch will get underway. The 3 step process is really simple. 1. You’ll get a welcome pack via email, with everything you need to know about your chosen tariff, your expected switch date, your supply details and your canc...

Welcome to Boost
5300 16
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1 month ago
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Bradley_Boost Community Moderator

F.A.Q. Refer a Friend FAQ

Refer a Friend FAQ

What’s the Refer a Friend Scheme? Boost offers a great referral scheme to reward both existing and new customers, where existing customers can refer their friends/family at any time! Remember: Boost customers can only refer for Boost and not any other brand. There is no limit on the number of reward...

Welcome to Boost
135 0
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1 month ago
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Mummasteel Savvy

How do I know if you've received my payment from ZIPZERO?

Hi I’m new to all this so please bear with me  I’ve joined an app called zipzero which gives you cash back on ure receipts  unfortunately you can’t have the cash put in ure bank instead you have to choose a bill ie boost or council tax rent etc  ive choosen  boost to do this  on Monday I transferred...

General Chit Chat
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2 months ago
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Grannty Savvy

How do I cancel my switch to Boost in my cool off period?
Solved

I would like to use the 14 day return to last suplier option. How do i do this?

Welcome to Boost
7003 20
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3 months ago
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DarynD Newbie

Issues with the Warm Home Discount validation process

Rang up 3 days ago questioning my Warm Home Discount, after finally getting through I was greeted by someone on the phone so i could discuss my Warm Home Discount i was accepted for. After waiting 8 weeks on “further checks” i asked what is going on, appartley they are still waiting for the applicat...

General Chit Chat
178 6
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3 months ago
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Tim_Boost Community Manager

What's your favourite TV show?

Here's the place to chat about you, or in my case, me! In this particular topic, it's all about TV! I want to know what gets you locked in on the sofa, every week. Maybe you've got some recommendations for other users to check out.... I'll get things started with a few of my must watch shows: "Fi...

General Chit Chat
563 20
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3 months ago
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Tim_Boost Community Manager

News 2019 / 2020 Festive period opening times and support info

2019 / 2020 Festive period opening times and support info

2020/2021 Opening Times to be announced 2020/2021 Opening hours and support info Opening hours   TBA   Call us on: 0330 102 7517 if you need support at this time. We also have an online team in during this period on Facebook and Twitter!   Do you need to call though? Maybe not, here’s some support...

Welcome to Boost
6086 9
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4 months ago
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Linda G

The switch over to Boost is cancelled, but my previous supplier has confirmed I'm leaving - Will I be left without energy?
Solved

Hope someone can help. I was changing over from my current supplier to Boost. I got the welcome e-mail, then today I got an e-mail saying that they are cancelling because I have credit meters. Infact I have prepayment meters for both gas and electricity.I have now had an e-mail from my current suppl...

Welcome to Boost
291 1
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5 months ago
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Strett

Do I need to call to tell Boost I've moved in?
Solved

Hi, I have just moved in to a house where Boost is the supplier and I've spent all day trying to get through so I can sign up. I called the Boost number and hit 1 so they called me back, the first time they never called back, so I tried again. This time they did call back, they said I needed to be...

Welcome to Boost
141 1
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5 months ago
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Darran_Boost Community Manager

I'm an Economy Energy Customer - What do I need to know?

To update on what's going on, hopefully you'll now be aware, Economy Energy, has ceased trading and Ofgem (the GB energy regulator) has decided that Boost Power will be taking over all PAYG Economy Energy customers energy supply. We added lots of useful information to our website to help answers so...

Welcome to Boost
10790 108
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6 months ago
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Bradley_Boost Community Moderator

News August Bank Holiday Opening Times!

So, another bank holiday weekend is upon us and we wanted to let you know our opening times in case you need to get in touch! This weekend opening times are: Saturday 24th - 9am - 1pm Sunday 25th - Closed Monday 26th - 9am - 5pm Don't forget the Boost Help section of our website is also available...

Welcome to Boost
852 0
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7 months ago
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Bradley_Boost Community Moderator

Tutorial Unsubscribe from topics or subforums - How To

Hello again, and thanks for coming back to the How-To series! So you’ve managed to create a topic, you’ve gone back and edited the mistakes, you’ve even added a bunch of pictures and videos, but now it’s TOO good and everyone wants to comment. You’re getting email after email telling you someone’s...

Welcome to Boost
1032 0
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7 months ago
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NickDempsey

Why are the wait times so long?
Solved

How else are you meant to contact Boost in an Emergency?? Been on the phone for 4 hours, 4 HOURS!! trying to get a code for a key, now I can't make a proper meal or anything for my kids because my electric is now dead and I have no key to get my top up. What a joke it's been since they made us switc...

Welcome to Boost
181 1
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8 months ago
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tlk72 Savvy

My cancellation not gone through - what do I do now?
Solved

To say I am fuming is putting it mildly. I had a lovely young man come to my home to get me to change to boost, which I agreed to do. However after reading bad reviews amd finding out you do not provide emergency credit I tried to cancel it. I went to the website after a couple of days, filled in th...

Welcome to Boost
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Rank
8 months ago
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Bradley_Boost Community Moderator

Who are Boost?

Who are Boost?

I've been travelling around the forum and I realised, there's no general information to explain who Boost are and what we're all about! Well, I believe in transparency and good communication, so if you want to get a good feel for who Boost are, check out this link! Well, now that's out of the way...

Welcome to Boost
170 0
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8 months ago

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