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Getting extra help and support

From where you can get extra support from Boost, to other organisations that can also offer support.

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140 Topics

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Darran_Boost Community Manager

Why am I topping up more during winter?

**UPDATED ON 30/07/2019** That’s a great question and one we hope to nail down here. The good news is our prices are compliant with the Ofgem price cap, meaning we're keeping them competitive for you. If you’re spending more, it’s likely because you’re using more energy, which is natural during wi...

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1 month ago
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Nancy_Boost Community Manager

Warm Home Discount 2018 - getting ready to apply

*UPDATE* - the Warm Home Discount 2018 - 2019 is now closed. Information about this year’s applications here. It’s that time of year again - the weather is starting to get colder and it’s almost time to apply for this winter’s Warm Home Discount. The Warm Home Discount is a one-off payment of £140...

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1 year ago
Lucy_Boost Retired Moderator

The Warm Home Discount application window has opened - more info here!

*UPDATE* - the Warm Home Discount 2018 - 2019 is now closed. Information about this year’s applications here. It’s that time of year again - we have opened the Warm Home Discount applications! Find this application form here: https://www.ovoenergy.com/warm-home-discount. Just to remind you, the W...

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1 year ago
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Tuftie

When and how can you apply for the 2018/2019 Warm Home Discount?
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Just wondering when you can apply for the warm home discount & how? Thanks in advance

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1 year ago
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Nancy_Boost Community Manager

Warm Home Discount 2018 application window now open!

*UPDATE* - the Warm Home Discount 2018 - 2019 is now closed. Information about this year’s applications here. You’re now able to apply for this winter’s Warm Home Discount, if you don’t qualify to receive it automatically. We’ve recapped on how it works below: Core Group: if you receive the Guaran...

14742 215
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11 months ago
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Bradley_Boost Community Moderator

Preregistration for Warm Home Discount 2019 is now open!

Did you know you're able to preregister for this years Warm Home Discount scheme (2019)? We've recently opened up preregistration on our Boost website, where you can register your interest for applying and, by logging a few details about your Boost account and contact information, making sure you g...

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4 months ago
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Emily_Boost Community Moderator

F.A.Q. Warm Home Discount FAQ

*UPDATED on 29/11/2019* 2019/2020 Warm Home Discount Applications live! Find the application here!     What is the Warm Home Discount? The Warm Home Discount (WHD), is a government scheme that gives customers extra help to those who struggle with the cost of their energy. It’s a regulated process...

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24 days ago
cazel

Standing charge seems high - what's yours per month?
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Hi, I'm paying £16+ a month Standing Charge on my smart meter, is this about right? What is everyone else paying? Cheers Caz

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1 year ago
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Sue Savvy

Why am I topping up so much?
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Since joining ovo my energy gas and electric has gone up im practically topping every day..where as on eon it was cheaper

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2 months ago
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Cazza1 Newbie

When will I get my Warm Home Discount payment?
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When does the cold weather payment start?

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2 years ago
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Tim_Boost Community Manager

What to do when I’m Moving home - ask your questions here!

**UPDATED on 15/07/2019** There’s a great Boost Answers guide on what to do when you’ve moving out of/into a house supplied by Boost. Check it out here That said there’s always going to be exceptions or questions that need answering. Share them below and one of our users should be able to help.

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2 months ago
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Tonka3434 Newbie

How do I book a new smart meter installation with Boost?
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Hi who do I book a new smart meter installation with now boost or ovo ???

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1 year ago
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dawn faith Newbie

I'm low on credit and don't get paid till next week - what do I do?
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I'm down to £4 and I don't get any money until Monday please help what can I do?

3407 14
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6 months ago
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Nancy_Boost Community Manager

We're now taking applications for the 2019-2020 Warm Home Discount

We're now taking applications for the 2019-2020 Warm Home Discount

Click here to get to the application page - updated on the 18/10/2019 I’m sure everyone is getting geared up to apply for the Warm Home Discount this year! It’s not quite open yet, but the good news is you can request an email notification as soon as it does via this page. Once you've received the e...

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2 months ago
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Tim_Boost Community Manager

We all spend more on energy in autumn and winter, start preparing now!

**UPDATED on 16/07/2019** Winter will be here before we know it and it’s good to be prepared. We know we all spend more on our energy during this period, the graph below shows the amount an average PAYG customer is likely to be topping up per month over a year. You can see there is a pretty big d...

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11 months ago
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Tim_Boost Community Manager

Get your Warm Home Discount questions sorted here!

There are lots of things to think about with the Warm Home Discount - it can be a bit of a head spin. I’ve posted this topic as a great place to collect your queries. Hopefully we can work them out together!

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3 months ago
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Lillie711 Savvy

Why am I topping up so much now?
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I'm actually fed up of topping up!! When I was with BG I NEVER topped up so much. I want to leave this supplier

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8 months ago
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Nancy_Boost Community Manager

Priority Services Register

**UPDATED on 16/07/2019** Our Priority Services Register is a way of ensuring we’re helping any customers who: Need extra support due to illness or disability Need tailored communications Would struggle to maintain their well-being if they lost their energy supply What are the benefits of being...

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4 months ago
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kirstys88 Newbie

What is Boost's email address?
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i need email address to send pics of my meters was told it was hiboost.co.uk but not sure thats right someone help plz x

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4 months ago
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ReynoldsP

Where are your published tariffs on your website?
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I want to find the chart with the price per kWh and the standing charge per day for the different areas of the UK. I would think it is a legal requirement to publish such information.

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2 years ago
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sja Newbie

When will I receive my Warm Home Discount payment?
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hi i had email saying We’ll add the £140 credit to your meter within 6 weeks of this letter. We’ll let you know when it’s happened. when does this go on ive not had any update letter sent yet and got this on 19th october so nearly 4 weeks ago now

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1 year ago
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MrsSLewis Savvy

When will I receive my Warm Home Discount payment?
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Hi. I was accepted for the warm home discount on 18th October. I’ve still not received the payment on to my account. Could you tell me how much longer it will be? Thanks

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20 days ago
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Robert.S

How do I change my email address on My Boost?
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Hey, It’s possible to charge email address? Because I tried to login to my account boostpower but I can see the email address is wrong.

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2 months ago
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Not happy with boost ovo Newbie

Do you have an emergency number?
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Why have I been on hold for over an hour on your emergency number?

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1 year ago
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sallyh

Has anyone received their warm home discount payment yet?
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Has anyone actually received their warm home payment/credit yet?

1636 6
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2 years ago

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