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Getting extra help and support

From where you can get extra support from Boost, to other organisations that can also offer support.

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142 Topics

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Darran_Boost Community Manager

Why am I topping up more during winter?

**UPDATED ON 30/07/2019** That’s a great question and one we hope to nail down here. The good news is our prices are compliant with the Ofgem price cap, meaning we're keeping them competitive for you. If you’re spending more, it’s likely because you’re using more energy, which is natural during wi...

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1 month ago
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Nancy_Boost Community Manager

Warm Home Discount 2018 - getting ready to apply

Update 25/02/2020 - the Warm Home Discount 2018 - 2019 is now closed. You can pre-register for the coming years Warm Home Discount in April!   It’s that time of year again - the weather is starting to get colder and it’s almost time to apply for this winter’s Warm Home Discount. The Warm Home Disc...

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1 year ago
Lucy_Boost Retired Moderator

The Warm Home Discount application window has opened - more info here!

Updated 02/03/2020 - The Warm Home Discount application window has closed for 2018/2019. You’ll be able to pre-register for next years in April! It’s that time of year again - we have opened the Warm Home Discount applications! Find this application form here. Just to remind you, the Warm Home Di...

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1 year ago
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Tuftie

When and how can you apply for the 2018/2019 Warm Home Discount?
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Just wondering when you can apply for the warm home discount & how? Thanks in advance

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1 year ago
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Nancy_Boost Community Manager

Warm Home Discount 2018 application window now open!

*UPDATE* - the Warm Home Discount 2018 - 2019 is now closed. Information about this year’s applications here. You’re now able to apply for this winter’s Warm Home Discount, if you don’t qualify to receive it automatically. We’ve recapped on how it works below: Core Group: if you receive the Guaran...

14825 215
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1 year ago
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Emily_Boost Community Moderator

F.A.Q. Warm Home Discount FAQ

UPDATED 18/02/2020 2019/2020 Warm Home Discount Applications are now closed! Register your interest for next years here in April 2020!     What is the Warm Home Discount? The Warm Home Discount (WHD), is a government scheme that gives customers extra help to those who struggle with the cost of thei...

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10 hours ago
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Bradley_Boost Community Moderator

Preregistration for Warm Home Discount 2019 is now open!

Updated 18/02/2020 The pre-registration for 2019 is now closed, however, we’ll be opening pre-registration for 2020 in April! You’ll be able to pre-register here. Did you know you're able to preregister for this years Warm Home Discount scheme (2019)? We've recently opened up preregistration on o...

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18 days ago
cazel

Standing charge seems high - what's yours per month?
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Updated 25/02/2020     Hi, I'm paying £16+ a month Standing Charge on my smart meter, is this about right? What is everyone else paying? Cheers Caz

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1 year ago
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Sue Savvy

Why am I topping up so much?
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  Updated on 12/03/2020 Since joining OVO my gas and electric have gone up. I’m practically topping every day, whereas with Eon, it was cheaper.

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1 month ago
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Cazza1 Newbie

When will I get my Warm Home Discount payment?
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When does the cold weather payment start?

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2 years ago
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Tim_Boost Community Manager

What to do when I’m Moving home - ask your questions here!

**UPDATED on 15/07/2019** There’s a great Boost Answers guide on what to do when you’ve moving out of/into a house supplied by Boost. Check it out here That said there’s always going to be exceptions or questions that need answering. Share them below and one of our users should be able to help.

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4 months ago
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Tonka3434 Newbie

How do I book a new smart meter installation with Boost?
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Hi who do I book a new smart meter installation with now boost or ovo ???

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1 year ago
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Nancy_Boost Community Manager

We're now taking applications for the 2019-2020 Warm Home Discount

We're now taking applications for the 2019-2020 Warm Home Discount

Update 25/02/2020 - The Warm Home Discount application window has closed for 2019/2020. You’ll be able to pre-register for next years in April! I’m sure everyone is getting geared up to apply for the Warm Home Discount this year!   It’s not quite open yet, but the good news is you can request an em...

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4 months ago
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dawn faith Newbie

I'm low on credit and don't get paid till next week - what do I do?
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I'm down to £4 and I don't get any money until Monday please help what can I do?

3441 14
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8 months ago
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Nancy_Boost Community Manager

Priority Services Register

Updated 05/03/2020       Our Priority Services Register is a way of ensuring we’re helping any customers who:       Need extra support due to illness or disability Need tailored communications Would struggle to maintain their well-being if they lost their energy supply What are the benefits of be...

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25 days ago
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kirstys88 Newbie

What is Boost's email address?
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i need email address to send pics of my meters was told it was hiboost.co.uk but not sure thats right someone help plz x

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5 months ago
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Tim_Boost Community Manager

We all spend more on energy in autumn and winter, start preparing now!

**UPDATED on 16/07/2019** Winter will be here before we know it and it’s good to be prepared. We know we all spend more on our energy during this period, the graph below shows the amount an average PAYG customer is likely to be topping up per month over a year. You can see there is a pretty big d...

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1 year ago
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Lillie711 Savvy

Why am I topping up so much now?
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I'm actually fed up of topping up!! When I was with BG, I NEVER topped up so much. I want to leave this supplier

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25 days ago
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Tim_Boost Community Manager

Get your Warm Home Discount questions sorted here!

There are lots of things to think about with the Warm Home Discount - it can be a bit of a head spin. I’ve posted this topic as a great place to collect your queries. Hopefully we can work them out together!

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5 months ago
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ReynoldsP

Where are your published tariffs on your website?
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I want to find the chart with the price per kWh and the standing charge per day for the different areas of the UK. I would think it is a legal requirement to publish such information.

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2 years ago
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Bradley_Boost Community Moderator

F.A.Q. Emergency on a weekend - what should I do?!

Emergency on a weekend - what should I do?!

Updated on 02/03/2020   There may be a point over the weekend when you need some help, we want to make sure you're aware of where you can go in an emergency. We’ve split this list up for those who have traditional top up meters and those who have smart.   Traditional PAYG (Non-smart) Battery fail o...

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22 days ago
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sja Newbie

When will I receive my Warm Home Discount payment?
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hi i had email saying We’ll add the £140 credit to your meter within 6 weeks of this letter. We’ll let you know when it’s happened. when does this go on ive not had any update letter sent yet and got this on 19th october so nearly 4 weeks ago now

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1 year ago
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MrsSLewis Savvy

When will I receive my Warm Home Discount payment?
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Hi. I was accepted for the warm home discount on 18th October. I’ve still not received the payment on to my account. Could you tell me how much longer it will be? Thanks

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1 month ago
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Not happy with boost ovo Newbie

Do you have an emergency number?
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Why have I been on hold for over an hour on your emergency number?

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1 year ago
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Robert.S

How do I change my email address on My Boost?
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Hey, It’s possible to charge email address? Because I tried to login to my account boostpower but I can see the email address is wrong.

1825 8
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3 months ago

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