Why am I topping up more during winter?

  • 16 February 2018
  • 42 replies
  • 45053 views

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**UPDATED ON 30/07/2019**



That’s a great question and one we hope to nail down here. The good news is our prices are compliant with the Ofgem price cap, meaning we're keeping them competitive for you. If you’re spending more, it’s likely because you’re using more energy, which is natural during winter but can make you feel like you are topping up a lot more than usual.

Here’s the average spend of a PAYG customer over a 12 month period.


You can see that for all PAYG customers, usage goes up in winter, in line with what we’d expect. The reason for this:

  • Everything is colder - Appliances use more energy to heat the water they use, your home takes longer to warm up, again using more energy. 🚿
  • Your home is also darker for longer - Lights are used much more often (energy saving light bulbs can definitely help here) 💡
This graph is a guide, some PAYG customers will use more, some will use less depending on the size of your home, the number of people living there, how well insulated it is, but hopefully this gives a bit more insight into your usage over a year.

We’d love to hear your views on this, does it make sense? Do you see this pattern over the year in your home?

Darran

42 replies

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I have both my gas and electricity on boost and I spend bout tenner more than the chart says. Look in to changing supply’s but would only save me £20 or so a year so no point in swapping. Been with ovo since 2014, never had problem or needed to call them very happy with service.
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With both my gas and electricity, I'm spending well over £200 a month. The chart on here for winter spending shows alot less
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I was told it would be cheaper to move it's not I won't be staying not what I expected
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Since becoming a customer of Boost in May 2016
I’ve saved an average of £300 a year,admittedly my landlord changed my boiler to an a-rated one in accordance with the law! So now I’m only paying for gas to heat my water that I use instead of having it on timer twice a day with header tanks in the loft!! So the moral of this story is,if your a private house owner or tennant,make sure you’ve got an a-rated combi boiler!!!
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HI @Tomhog good to hear the savings you've been making! And great advice re a efficient boiler, if you have the opportunity to change it, definitely worth the investment.

@Welshy99 the chart above is a guide, an average so is not exactly what everyone will pay per month. It will of course vary on the size of your home, how many people are living there, how many appliances etc you use and also how well insulated your home is. If you are spending around £10 per month more than the above chart then you are in line with that average which is where we'd expect for this time of year.

As you can see, you will be paying a lot less through summer, so this is a good time to continue to top up as much as you can per month through the summer, to build up credit on your meter to help you through the next winter. Just an option of course, but every little helps!!

Darran
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are u not price raising like Ofcom have asked for payg+ customers as the main top 6 will be
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After looking at some of these replies with people with high gas usage,the question got to be asked is ‘What’s your digital thermometer set at?’ My plumber who put it in says it should be set at 19-20’celsius,also making sure your boiler has been regularly serviced especially checking your flue so you don’t get carbon monoxide build up!! If also your boiler is 15-20 years old,it’s time to change it for a more efficient a-rated one,it may cost between £1500-£2000 but it’s worth in the long run with cheaper bills! You may also want to use the budget features on your smart or prepayment meter to keep cost down!!!
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Just to show

this year

Can someone please explain how my electric has nearly double these last few months I have emailed but haven't had a reply as of yet I live In a three bed with my three children 6,2,1 how am I spending this much I'm not using much more than I was back in July I have spent just over £52 in ten days 

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I’ve moved your post here, @Amy fittes, check out @Darran_Boost’s best answer!

I'm switching from Boost to another provider this week, I've had enough of it. Every two days I get a text now saying my metre is running low. It used to be that I felt boost was cheaper. Last year we had an even worse winter than this one, for a start we actually had snow and blizzards. This year it's been mild rain at the most with a few weeks of wind. This is nothing to do with "a change in weather" as I'm sure i'll be told.

Yesterday I popped £5 on, something that would usually last 3-4 days. I run a PC, a fridge, a washing machine and that's literally it. Today I was told again I would need to top up, somehow over night £3.50 vanished and again i'll be told the same thing... forgive me if you think my math is off here but my energy prices over the past 4 months have risen so high it's driving me to the point of insanity.. you're supposed to be a "cheap" provider. There is nothing cheap about anything i'm experiencing from you at the minute. On average the gas/electric price is roughly £70-90 PER MONTH.

You have to be a god damned moron to think this is cheap or sustainable. I was told my prices would go down with a smart metre. My prices have done nothing but go up since it was installed.

Has anyone had abysmal costs on there prepayment meters? i am £35 to £40 a week! hein a one bedroom house hence the reason i am leaving boost 

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@Lors and @Danielles, I’ve moved your post over here as all the info here explains the reason for the higher usage at the moment.

 

Cheers

Hello I haven't been with boost long but I'm finding I'm topping up more, and no-one is home during the day so no heating or a lot of electric is being used. I had a smart meter fitted when it went from ovo so wasn't sure if it was the meter or just the company which is expensive. I'm paying 64p a day standing charg so nearly£20 a month. I can't afford to keep topping up, I'm always getting emails saying my balance is low,and the app doesn't tell you exactly how much is on as it says excludes the last day usage. I need to look for a cheaper supplier, wasn't paying half as much on ovo.

I moved over to the smart metre on Friday and have since found i I’m putting nearly double the amount of what I put in before this. The customer service are adamant I’m not using more but I am. I’m really annoyed. Does anyone else feel the same ?? 

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Having smart meters doesn’t affect your rates, @Laurafitz1. You may not have been using our key when you had traditional meters, so you were on the wrong rates. Now you’ve got smart meters you’ll be charged correctly.

 

It’s also not unusual to spend more this time of year. Take a look at this topic for more info.

 

Absolute RIP off, switched 3 weeks ago bk to my old provider and can I tell the difference! Takes you ages get through to boost customer service when u attempt to ring them , cannot believe how much i was topping up every week/ month I dont know how u managed it but I'm glad u won't be getting anything else of me !

I have never paid as much for electric and gas before I am paying around £40 a week will be switching as I can not afford it 

Is this about right or am I paying more than I should??

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I've popped your post here, @JoceB, you'll find lots of handy info above. ☺

I’ve used £150 in gas and eletric since the 1st of this month and I live on my own so how is this? Every switch is off unless I’m using it and all lights are off unless i need it on and the gas is always playing up but I’m still paying for it ? Wtf? 

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Hey @Frankie.taylor21,

 

Welcome to the forum!

 

I’ve moved your message over here, as this topic is relevant to your situation.

 

Have a look over the main post from @Darran_Boost, as there’s a bunch of useful information there.

 

Cheers!

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@Ginger545 I'm not sure about the price actions of the 'big 6', but we'll offer the cheapest prices we can whilst being within the new price gap.

Tim
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Hi @Janeclark

It would be good to know if you have checked the unit rates that you are paying with other suppliers?

That helps tell the true story of what you are paying for. We will only ever charge you a daily standing charge (rather than rolling this into your unit rates) and then for any energy you have actually used to make sure you have total visibility of what you are paying, so its these costs you should be comparing to work out if you are paying more for your energy.

Also if you have gas and electric and have signed up to PAYG+ you'l likely have a single wallet now, so rather than topping up £20 a week for electric and £20 per week for gas, you'd be topping up a single payment that would go towards both, so it can sometimes seem like more in one go, but its just combining the total you would have topped up with previously.

Not sure if that helps, but it would be good to know re the unit costs.

Darran
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Hi @Janeclark

Thanks for the update. It does sound like the amount you've been topping up recently may have been effected by the unusually cold start to spring we've had so far.

As @Tomhog mentioned above, worth checking what you have your thermostat set too as you may have turned this slightly to help with the colder weather.

I'd be interested to see if that usage drops now we are heading into warmer weather and how that then compares to your previous suppliers costs. As you mentioned, you have compared the unit costs and Boost were the cheaper supplier at the time, so any increase in your top up amounts would have only been to cover what you were actually using.

Darran

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