That’s a great question and one we hope to nail down here. The good news is our prices are compliant with the Ofgem price cap, meaning we're keeping them competitive for you. If you’re spending more, it’s likely because you’re using more energy, which is natural during winter but can make you feel like you are topping up a lot more than usual.
Here’s the average spend of a PAYG customer over a 12 month period.
You can see that for all PAYG customers, usage goes up in winter, in line with what we’d expect. The reason for this:
- Everything is colder - Appliances use more energy to heat the water they use, your home takes longer to warm up, again using more energy.
- Your home is also darker for longer - Lights are used much more often (energy saving light bulbs can definitely help here)
We’d love to hear your views on this, does it make sense? Do you see this pattern over the year in your home?