Updated 23/09/2020 - We’ve made a really handy FAQ around this here!
If you feel you’re using more energy than you expected, there could be several reasons:
- Your appliances are using more energy than you realise.
- It’s winter, and you’re using more energy than you did during the summer.
- Some debt has built up on the meter.
- You haven’t allowed for the 5% VAT or standing charges that we also take from the credit on your meter.
If you’d like to reduce the amount you spend on gas and electricity, it’s important to be aware of exactly how much energy you’re using. The best way to keep an eye on your energy use is to have a smart meter. To book check the availability in your area, please visit our website here! For some energy saving tips, check out our Forum topic here