Solved

When will I receive my Warm Home Discount payment?

  • 30 November 2018
  • 39 replies
  • 2273 views

Userlevel 1

Updated on 29/04/2020 - The Warm Home Discount window is closed right now, but here’s a link with a bit more info, including a link to pre-apply!

 

Hi. I was accepted for the warm home discount on 18th October. I’ve still not received the payment on to my account. Could you tell me how much longer it will be? Thanks

icon

Best answer by Nancy_Boost 3 December 2018, 17:14

Hi all,

@MrsSLewis@Prescott1979@Jadeleanne@Kay3665

It should be added within 6 weeks of receiving your confirmation email. Please be aware the Ofgem deadline for making payments is the end of March 2019, but we're aiming to make them sooner than this.

If your application is currently in the process of being checked, this might take longer. We have to "validate" 5 to 10% of applications by asking for supporting documents from the DWP. This process can take 6 to 8 weeks too, after which you'll be sent information about the outcome.

Hope this helps,
Nancy

 

*** UPDATED ON 14/11/2019***

If you’ve been accepted for the Warm Home Discount, we’re aiming to get the payment to you within 6 weeks of the acceptance, just like last year! We do have until March 2020 to get the payments done, but I’m sure it’ll be sooner than that!

View original

39 replies

Userlevel 5
Badge +1
Hi the best thing to do is email hello@boost.co.uk or call 0330 1027517 or drop a message via Facebook messenger or Twitter and give them your account details as I don't have access to customer information
They should be able to assist
Kindest regards
Sophie xx
Userlevel 5
Badge +1
Hi @Jadeleanne best thing to do is call 0330 1027517 or email hello@boostpower.co.uk or drop a message via Facebook messenger or Twitter and ask. Them to look into this matter 4u
Kindest regards
Sophie xx
Userlevel 1
I messaged them on Facebook last night and someone has just replied asking for security questions. Hopefully they will get back to me shortly. I’ll post on here if I get any answers.
Userlevel 4
Badge
Wish they were open. Got a letter from our local council reminding me it's time to claim. Mind you I do have nearly £120 saved in my winter wallet so that will help.

Same here 7 weeks tomorrow i applied this validation process is really slow

Userlevel 6
Badge +2

Get your application in now, @Smiter  :sunglasses:

I was hesitating for a long time about this program. I am from Florida, https://areaphonecodes.com/united-states/407. But when I studied it further, I found a lot of additional conditions I had to follow. I would even call them restrictions. So eventually I decided to do everything on my own, without applying for any type of compensation. Fairly, I do not think I have lost anything.

Userlevel 4
Badge +1

I’m not sure what you mean, @dendiosk. The Warm Home Discount is for customer who are supplied by Boost in the UK. You wouldn’t be eligible for the payment if you live in Florida, if you live here send us a message on Facebook or Twitter with your name, DoB and full address so this can be looked into. If you don’t use social media, just email the team on hello@boostpower.co.uk.

The winter warm discount says on my account that it will be added before 27 January 2020 which is today?. Does anyone know if this is actually going to go on in time or not?? thankyou :) 

Userlevel 5
Badge

Hi there @alicerose94,

 

I’ve moved your message here to avoid 2 topics the same.

 

If it’s been over 6 weeks since you were accepted, I’d get in touch with us by sending an email to hello@boostpower.co.uk, or drop us a message on Facebook or Twitter.

 

 

*** UPDATED ON 14/11/2019***

If you’ve been accepted for the Warm Home Discount, we’re aiming to get the payment to you within 6 weeks of the acceptance, just like last year! We do have until March 2020 to get the payments done, but I’m sure it’ll be sooner than that!

 

Userlevel 1

once you approve eligibility for payment, why dont you just process it then, and make you payment, you have there money to do so, so why make people who need it wait. I explanation, not the rules, not an excuse, a reason, is there one?

Userlevel 5
Badge

Hey @mrmarkiep, I’ve moved your message here, as it’s relevant to this topic.

 

It can take up to 10 weeks for validation to be completed, I can appreciate that’s quite a long time. We have to deal with the Department for Work and Pensions to get validation completed, which is why we have to give a longer timeframe, as it’s less predictable when dealing with a third party.

 

If it’s gone over this time frame, please get in touch with us, and we can have a look into what’s going on here. You can send us an email to hello@boostpower.co.uk, or drop us a message to our Facebook or Twitter pages.

 

 

Thanks,

Ed

Userlevel 1

It’s already approves I was that in December, bu5 I’m still wait8ng for payment

Userlevel 4
Badge +1

Hey @mrmarkiep 

 

Its a shame you didn't get the payment within the 6 week time frame that Boost try to offer. Worst case scenario, you’ll get the payment by the end of March, which is the actual deadline Boost have to work to.

 

All the best,

Bradley 

Userlevel 1

Is that it, it’s a shame,pathetic

Userlevel 5
Badge +1

Hi @mrmarkiep,

If you’d like the team to look into this for you, please call on 0330 102 7517 or drop us a message on Facebook.

Thanks

Userlevel 1

I applied for the warm home discount and had an email 17th October saying I would hear within 5 working days. Today 11th November I still haven't heard anything. After phone calls to customer service I'm still no further forward can somebody help? Thanks

 

Userlevel 5
Badge

@Gail,

 

I’ve added your comment here, so other users can easily find the answer.

 

If you’ve waited longer than the 5 working days, get in touch with us and we can find out for you. You can call on 0330 102 7517, drop us an email at hello@boostpower.co.uk, or send us a message to our Facebook or Twitter pages.

Userlevel 5
Badge +1

Hi all,

@MrsSLewis@Prescott1979@Jadeleanne@Kay3665

It should be added within 6 weeks of receiving your confirmation email. Please be aware the Ofgem deadline for making payments is the end of March 2019, but we're aiming to make them sooner than this.

If your application is currently in the process of being checked, this might take longer. We have to "validate" 5 to 10% of applications by asking for supporting documents from the DWP. This process can take 6 to 8 weeks too, after which you'll be sent information about the outcome.

Hope this helps,
Nancy

 

*** UPDATED ON 14/11/2019***

If you’ve been accepted for the Warm Home Discount, we’re aiming to get the payment to you within 6 weeks of the acceptance, just like last year! We do have until March 2020 to get the payments done, but I’m sure it’ll be sooner than that!

Userlevel 1
Their really slow a lot of applications are going through validation ive been waiting since 16th october still nothing the way this validation is going it will be next xmas before we get it
Userlevel 1
Thats the way it should be every application should be validated to so fraud doesnt happen
Userlevel 1
Same here 7 weeks tomorrow i applied this validation process is really slow
Userlevel 1
Did your go through the validation process?
Userlevel 1
Ok no worries thanks
Userlevel 1
Ive been waiting 7 weeks now so that timeframe is cutting it fine

Reply