When will I receive my Warm Home Discount payment?

  • 30 November 2018
  • 39 replies

Userlevel 1

Hi. I was accepted for the warm home discount on 18th October. I’ve still not received the payment on to my account. Could you tell me how much longer it will be? Thanks


Best answer by Nancy_Boost 3 December 2018, 17:14

Updated on 13/10/2020 - There’s really handy FAQ here, which is worth checking if you have any Warm Home Discount related questions!


Hi all,


It should be added within 6 weeks of receiving your confirmation email. Please be aware the Ofgem deadline for making payments is the end of March 2019, but we're aiming to make them sooner than this.

If your application is currently in the process of being checked, this might take longer. We have to "validate" 5 to 10% of applications by asking for supporting documents from the DWP. This process can take 6 to 8 weeks too, after which you'll be sent information about the outcome.

Hope this helps,

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39 replies

Userlevel 6
Badge +2

Get your application in now, @Smiter  :sunglasses:

Userlevel 1

I applied for the warm home discount and had an email 17th October saying I would hear within 5 working days. Today 11th November I still haven't heard anything. After phone calls to customer service I'm still no further forward can somebody help? Thanks


Userlevel 5



I’ve added your comment here, so other users can easily find the answer.


If you’ve waited longer than the 5 working days, get in touch with us and we can find out for you. You can call on 0330 102 7517, drop us an email at, or send us a message to our Facebook or Twitter pages.

The winter warm discount says on my account that it will be added before 27 January 2020 which is today?. Does anyone know if this is actually going to go on in time or not?? thankyou :) 

Userlevel 5

Hi there @alicerose94,


I’ve moved your message here to avoid 2 topics the same.


If it’s been over 6 weeks since you were accepted, I’d get in touch with us by sending an email to, or drop us a message on Facebook or Twitter.



*** UPDATED ON 14/11/2019***

If you’ve been accepted for the Warm Home Discount, we’re aiming to get the payment to you within 6 weeks of the acceptance, just like last year! We do have until March 2020 to get the payments done, but I’m sure it’ll be sooner than that!


Userlevel 1

once you approve eligibility for payment, why dont you just process it then, and make you payment, you have there money to do so, so why make people who need it wait. I explanation, not the rules, not an excuse, a reason, is there one?

Userlevel 5

Hey @mrmarkiep, I’ve moved your message here, as it’s relevant to this topic.


It can take up to 10 weeks for validation to be completed, I can appreciate that’s quite a long time. We have to deal with the Department for Work and Pensions to get validation completed, which is why we have to give a longer timeframe, as it’s less predictable when dealing with a third party.


If it’s gone over this time frame, please get in touch with us, and we can have a look into what’s going on here. You can send us an email to, or drop us a message to our Facebook or Twitter pages.





Userlevel 1

It’s already approves I was that in December, bu5 I’m still wait8ng for payment

Userlevel 4
Badge +1

Hey @mrmarkiep 


Its a shame you didn't get the payment within the 6 week time frame that Boost try to offer. Worst case scenario, you’ll get the payment by the end of March, which is the actual deadline Boost have to work to.


All the best,


Userlevel 1

Is that it, it’s a shame,pathetic

Userlevel 5
Badge +1

Hi @mrmarkiep,

If you’d like the team to look into this for you, please call on 0330 102 7517 or drop us a message on Facebook.


Userlevel 1

Same here 7 weeks tomorrow i applied this validation process is really slow

Userlevel 1

I was hesitating for a long time about this program. I am from Florida, But when I studied it further, I found a lot of additional conditions I had to follow. I would even call them restrictions. So eventually I decided to do everything on my own, without applying for any type of compensation. Fairly, I do not think I have lost anything.

Userlevel 4
Badge +1

I’m not sure what you mean, @dendiosk. The Warm Home Discount is for customer who are supplied by Boost in the UK. You wouldn’t be eligible for the payment if you live in Florida, if you live here send us a message on Facebook or Twitter with your name, DoB and full address so this can be looked into. If you don’t use social media, just email the team on