Hi. I was accepted for the warm home discount on 18th October. I’ve still not received the payment on to my account. Could you tell me how much longer it will be? Thanks
Best answer by Nancy_Boost
Updated on 13/10/2020 - There’s really handy FAQ here, which is worth checking if you have any Warm Home Discount related questions!
It should be added within 6 weeks of receiving your confirmation email. Please be aware the Ofgem deadline for making payments is the end of March 2019, but we're aiming to make them sooner than this.
If your application is currently in the process of being checked, this might take longer. We have to "validate" 5 to 10% of applications by asking for supporting documents from the DWP. This process can take 6 to 8 weeks too, after which you'll be sent information about the outcome.
Hope this helps,