I would appriciate any help i can get i have an error code e133 which means no gas supply but i topped up this morning and now i have no heating or hot water even though i have reset my boiler what the heck am i doing wrong i have been in a queue on the phone for over 30 minutes and still cant get through anyone help me please?
Best answer by Tim_Boost
Ahh OK thanks for this update, it’s so tricky to guess what the issue might be from here. Glad it’s sorted though!
I’ve had a look at my favourite search engine and found a suggestion that:
“A Main boiler showing the error code E133 means that the condensate pipe has frozen… this is an issue that can be resolved fairly quickly without the need for an engineer.”
However I’m not an engineer let alone a gas safe engineer.
Watch out for this happening in the winter when it’s cold.
You’ve mentioned being off supply. Is it worth testing another gas appliance to see if you’re connected, and looking at the gas meter to view the meter balance?
Yes that is also a good point, when the gas meter is out of credit, following a top up, you may need to reconnect it manually. It’s a safety feature with some smart meters like the Secure Liberty meter, which means that if you topped up via the app away from home, your gas wouldn’t reconnect remotely, potentially resulting in a gas appliance coming on unsupervised.