Warm Home Discount - your guide

Im still waiting for mine to be added to my meter been told DWP have paid it its on my account so why is taking u so long to add it to my meter my house is freezing I've had it well before now every year this year has just been a mess about getting told different things every time i email its been over 2 months since i applied and got accepted and been added to my account so can u pleaee add it to my meter so we can get warm 

Got mine today finally thank you

@Weeshaz67 please make sure to reach out to our Support team, so some support credit can be added to your meters, keeping you on supply: 0330 102 751.

This support page may also be worth a look - here

Take care,

Tim

The support link you sent says england im in scotland so doe not apply

So sorry, @Weeshaz67 - the Citizens Advice can find the right resources and support for your region. Visit their page here. 

Not great to hear about that delay, @A.j.fraser22 - I know it’s been a long time but it’s worth pointing out that the actual deadline for payments is end of March, and the validation process is required by at least 5% of applicants. 

Tim boost you lot need shut down bad enough to be unluck and have to go through validation which i have and been acsepted for whd without t he rubbish you keep spouting and trying to make excuses instead of owning boosts mistakes shove your whd where ever u want im done with boost i promise this i will let anyone thats thinking of joining to AVOID AT ALL COSTS

I was told by there fb page they cant add before the date because theres alot of legal processes they have to go through.but they could add extra credit but because i have £2.80 left on metre i have to wait till it goes to zero nd contact them.my electricity will be of by then as i only have home broadband its beyond a joke

It's ridiculous. It's not as cold here but my house is riddled with drafts and I have young children. They just don't care. I had 3 people tell me it would be put on my meter and January 6th. To then be told that they can't give me an exact date that's why it hasn't been applied. I'm already getting quotes from other suppliers. 

You won’t, @Dipply75, any credit remaining will be refunded by cheque, this will be issued after you’ve had your final statement, normally within 6 weeks of your switch. 

You’ll find lots of handy info on why you seem to be topping up ore here.

Thanks! 

@Marymoo2510 I’ve moved your query here as there’s lots of great information about that. You may wish to contact the team over on Facebook to chase up the payment here- https://www.facebook.com/boostpoweruk/. We aim to make all payments by 31st March.