F.A.Q.

Warm Home Discount FAQ

  • 26 June 2019
  • 46 replies
  • 11987 views


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46 replies

Userlevel 3
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Sorry you feel this way, @Sharyn121, I’ve moved your post here as there is a host of handy info above. 

Our team aim to respond to emails within 72 hours.

Thanks! 

 

Userlevel 1

Hey. I also was waiting for a confirmation letter but I did not receive it... I thought, by the way, maybe this is because I made a mistake in writing the postcode, I don’t know, I probably need to do it all over again, by the way, in order not to make mistakes anymore, I found this https://postcodefinder.net/england/london, it certainly has all the correct postcodes here))

Userlevel 5
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Hey @booeiks,

 

If you’ve already applied, you should be able to see the outcome on your app if you have PAYG+.

 

If not, I’d get in touch with the team to find out the status. You could email us at hello@boostpower.co.uk, or if you’d prefer, send us a message to our Facebook or Twitter.

 

Cheers,

hi i was on phone to boost last week about the winter warmer £140 they said it will be added to my account in few days and still hasnt do you no when it will be credited

Userlevel 4
Badge +1

HI @Gabz,

 

I’ve moved your question about the Warm Home Discount here to make it easier for other users to access.

 

Boost aim to make all payments within a 6 week period from when customers were accepted for the payment. If this is missed, Boost do have up until the end of March 2020 to make the payment.

 

Hope this helps,

Bradley 

Userlevel 1

I have sent in the relevant documents, but I still haven't received my whd, or whether I'm entitled to it.

Regards

Jackie

Userlevel 4
Badge +1

Hi @jackieh56 

 

If you want to make sure the team have received your documentation, reach out to them via their Facebook page here, or send them an email to hello@boostpower.co.uk.

 

Let us know how you got on,

Bradley 

Userlevel 1

Hi Bradley.

I have sent them an email and will get back in touch. :thumbsup:

Thanks for the reply.

How do I claim my winter fuel payment £140 I'm on pip esa

Userlevel 4
Badge +1

Hey @Angelina 

 

If you’ve been made aware that you were successful in getting the Warm Home Discount payment, you should receive it by the end of March 2020 at the latest.

 

Hope this helps,

Bradley 

Userlevel 1

last year you earned interest  £104m of our money from winter wallet, so this year you open it earlier to make more,   I never seen you open warm home discount early. Yes there is a question coming when will I get night and warm home discount allowance will it be before the summer or before the end of the winter wallet when you’ve into interest on the money already that’s why you haven’t paid it you’re earning interest on our money I’ve been freezing this winter thanks to you waiting for my warm home discount but the time comes I will need to put the heating on don’t start quoting me the rules I know what they are you don’t have to pay till the end of March just use some of the interest you our savings I bet you don’t show that in your transparency do you use fat cat bigshot industry people taking advantage of us are poor vulnerable human beings if you could call is that disgraceful

Userlevel 5
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Hi there @mrmarkiep,

 

I’ve moved your post over here, as it’ll make it easier for users to find.

 

We haven’t opened the Winter Wallet just yet, it should re-open around April, but we’ll let you know an exact date closer to the time.

 

As for the Warm Home Discount deadline, it’s not something we decide, it’s an industry regulation, but we understand it’s better to have it sooner. This year, we’ve aimed to get the payments made within 6 weeks of your application being accepted. If it’s been over 6 weeks since you were accepted, get in touch with us and we can chase this up for you. You could email us at hello@boostpower.co.uk, or send us a message via our Facebook or Twitter pages.

 

I’m not sure where you got the figure of £104 million, but this isn’t correct at all. In total, customers managed to save £4 million last year using this scheme, which they obviously then used towards their energy. We also gave out £100,000 in prizes for those using the scheme.

 

Thanks,

Ed

Userlevel 1

does anybody actually action anything from here, so you just here to chat

 

cause I get now where everytiume

Userlevel 1

I have received a letter from boost asking for the same evidence,proof of benefits.i have already sent this and according to someone I spoke to on Twitter they have received it and will be back in touch. Why do they need it again?

Regards

Jackie

Userlevel 5
Badge +1

Hmm I’m unsure about this, @jackieh56. We’d need to look into your account to answer this. Please drop the team a message on Facebook with your account number (or address and post code), full name and DoB.

Thanks

I recieved my £140 British gas warmer homes credit letter and took it to my local post office.they said they dont do it ana I had to go to a main post office which is some distance away.i thought they were contracted to British gas to take payments.can they refuse to do this by saying they are only a small concern and so don't do it.

Userlevel 4
Badge +1

This is a great point to raise, @Mikey1066 

.

Recently, British Gas ended their relationship with the PayPoint system, which may explain the problems you had.

 

Thanks, 

Bradley 

Rank    Billy the kidd 18 hours ago
Can you please assist me with a WHD query, I have been waiting now since November 2019, for my WHD to be paid to my account, since then I have made numerous phone calls to boost and emails, only to be informed that my application and all of my correspondence is with the WHD team, and they are still processing my application.
I strongly feel that I am not getting any where fast, I have met the criteria set out by boost and the government, I just don't know what else I am to do next, I have also been advised when making contact with boost that the WHD team have up until the 31 of March 2020 to process the payment.
Being the 25th today, it doesn't leave much longer to go, please can you assist me.

Userlevel 4
Badge +1

I’ve moved your query here to make sure we get you the info you need, @Billy the kidd 

 

I appreciate this must be frustrating, but I’d recommend giving our Boost team a message via their Facebook page here, and they can chase this up for you.

 

Let us know how you get on,

Bradley 

Has anyone else not received their cold weather payment? Im in desperate need of it and of course, cant get through to anyone or get any answers!!!

Userlevel 4
Badge +1

Hey @Tara moisey 

 

I’ve moved your topic here to help get you all things Warm Home Discount.

 

If you’ve been successful with the application, you should get your payment by 31/03/2020 at the latest. If you want to check on this, please reach out to the Boost team via their email at hello@boostpower.co.uk, or send them a message via their Facebook page here, or via their Twitter account here.

 

Hope that helps,

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