Standing Charge F.A.Q

  • 31 July 2019
  • 4 replies

Userlevel 3


Updated 24/09/2020

Standing Charge F.A,Q

What is Standing Charge?
The daily standing charge covers the cost of delivering energy to your home, providing customer services and maintaining your meters.

Standing Charge covers the cost that we incur for the day to day maintenance and operating cost of a customer supply excluding any extraneous meter/supply work (the stuff we charge for).

Why do I need to pay the standing charge?
This is a cost that the property owner or tenant is liable for, not one that the energy supplier cover. Every supplier will incur that cost for each customer but some suppliers present it in different ways, some include it in the tariff and some have “membership fees”.

We use a standing charge, so that we don’t have to use structured unit prices like other suppliers do. We believe our way is honest, transparent and much simpler.

Do our standing charges prices change?
Since the cost of supplying energy to your home goes up and down, your standing charges are subject to change too. However we’ll always give you 30 days notice before any changes are made

What is standing charge debt?
Customers who have traditional prepayment meters for their gas supply tend not to top up their meters up in the summer because they’re not using it as much.
However, it’s important to continue topping up as the meter will continue to clock the standing charge costs and result in a debt amount if no payments are made.

Why was your standing charge more last week?
If you notice that there’s a larger than usual standing charge, look at the days before. What can happen is the meter fails to send us your usage info on a particular day (usually due to a temporary signal disruption) which means no standing charge will get taken. This charge will then be applied to the next day, which will be a standing charge a little more than normal to cover this cost.

If you have any other questions relating to this, pop it below and we'll get back to you ☺

4 replies

I would like to know why we are getting charged £18.91 a month standing charges, you are giving us a estimated answer but when we are paying for a service I'd like a precise breakdown on what ot actually goes on. it is said that it's for maintaining pipes and work etc but not a full explanation. But we are in credit! That mean our money is going into your accounts and earning interest! your owner Stephen Fitzpatrick is able to just take 2 million out of the business to himself a home! And had 9 million in liabilities whilst your every day working person trying to lives standing charges are going up. Standing charges are not what everyone pays everyone pays different to suit the owners pocket and you guys are not making clear on what £200+ of my hard working money is going on
Userlevel 6
Badge +2

I’ve moved your comment over to this FAQ on standing charges @Stacie88 - hopefully this has all the info you need! 



I topped up 10 pound on my gas last week and not been there since then turnt my boiler off as not there popped home today and I only have 3 pound gas left why is it using gas when I'm not there and boiler is off 

Userlevel 6
Badge +2

@Billyboy121 don’t forget that daily standing charge will deduct your meter balance every day. 


Have you also got a debt on your meter? This will get taken daily as well.