Priority Services Register

Hello, there's two disabled people on personal independence payments in my house, I'm on smart meter, we buy electricity and gas it all goes on one account to pay fur them we live in old council stone house, it's hard to heat in winter, gets damp in rooms with no heat it a big 3 reception room 3 bedrooms house, also my condition mean I have to be warm, or I'm just iller and in more pain, I wrap up and stay in bed a lot, but still have to put heating on due to house will get damp if I don't, for good 6/8 hrs day and night, we've pre registered for warm home discount, as we only have benefits we really struggle to pay, I'm just wondering if there's any extra help please, I know some companies help disabled people by giving extra discount thanks

Can you sign us up to priority service then please, there are two people on personal independence payments in my house hold of 3 thanks

I am a 33 year old female live on my own with various chronic illness and I e never received any help.

So I had app on my phone. Split up from husband he downloaded the boost app. But can't get on to top up.
I've spoken to boost they said they would send me reset email. Got nothing.
Husband is T1 diabetic
Had cancer of voicebox and had that removed
He has no credit on his smart meter and can't top up can't get an answer from anyone.
I even topped up £20 on card and was told that hasn't gone on

Husband is T1 diabetic
Had cancer of voicebox and had that removed
He has no credit on his smart meter and can't top up can't get an answer from anyone.

Hi @Gargoyle1 - I've moved your post over here. I'm sorry for the delay getting back to you, and sincerely hope the top up issue has been resolved now.

Make sure your husband gets his account added to the Priority Services Register (details above).

Thanks

You just need to use the last 4 numbers of the full account number, @eastcoastpc.

Hey @eastcoastpc,

That should be right yes. So you account number would look something like this: OVO-001234. If that matches what you've got, you just need to use the "1234" bit.

Cheers

Hey @Kellyg246, I've moved your post here, I feel the Priority Services Register is something that would be of benefit to you and your son.

You can preregister for the Warm Home Discount here. If you don't already have smart meters I'd recommend booking a free installation as soon as possible here, this would enable our team to offer support remotely if necessary.

I hope this helps!

Hey @Bipolartracey74,

 

I’ve moved your topic here as this goes into depth on the Priority Services Register that we operate.

 

Above, you’ll find a link to the online form you can fill in or our contact number, so you can speak to one of our agents to help set this up with you.

 

Let us know how you get on!

Thanks,