Ofgem price cap changes
We understand that lots of our customers are feeling worried about changes to the energy price cap. That’s why we’ve pulled together some information here to help you understand what’s happening – and find out how we can help. If you’re an SSE customer, see this page. OVO Energy member, then see this page.
What the price cap is and why it’s rising
The energy price cap is set by the regulator Ofgem, and it puts a limit on the prices that energy companies can charge for variable tariffs.
These tariffs are priced in line with the cost of wholesale energy (the price we pay to buy energy from the companies that generate it).
Wholesale prices have risen significantly – high above the price cap. Which means suppliers have had to buy energy for a much higher price than they’re able to sell it for.
On 1 April 2022 Ofgem is raising the price cap to reflect the rises in wholesale prices.
Financial support: we’re here to help
If you’re struggling to pay for your energy, please know that we’ve supported lots of people in similar situations – and we can support you too. Our dedicated team can also make sure you’re receiving any financial assistance from the government that you’re eligible for – and take you through payment support schemes that are available. You can find out about these in the section below too. Find out more