Hi there, I’ve been away for a few days & when I’ve arrived home at 10pm tonight, my electricity has disconnected in the day due to no funds (emergency used up).
The BIG issue here being the payment processing on the app is down for maintenance meaning I CAN’T add any electricity, and there is NO emergency/ out of hours phone numbers?? I’m sat here in the pitch black at nearly 11pm, freezing cold due to it being winter with negative temperatures outside. This is beyond shocking ! I’m now in a situation where it’s impossible for me to live? No Electricity, Pitch Black, no appliances to make food, No heating, nothing at all.
Any advice on what to do here? Customer support will be getting an earful tomorrow and I’ll be demanding compensation for this Abysmal service. I’ll most likely look at switching suppliers too.
Luckily I’m a 21 year old, self sufficient male. Imagine a single mother with a newborn? Disgusting