I’ve been an OVO customer for years...great service .They have a job on knocking Boost into any kind of reasonable shape..their service is appalling .
We had a tenant in a let property who left 20/03/20.Unknown to us during his tenancy he joined Boost and had a smart meter fixed..our problems began shortly after he left.GAS OK but NO electricity. Trying to rectify this has been the worst experience I have ever had with an energy supplier.
I have followed all instructions to the letter but have received inane e-mails and had telephone conversations which have been horrendous AND I’ve been cut off twice this afternoon .
The meters are not communicating !!!! OK...do something about it !! I can’t .Next week it’s 3 weeks without electricity...we can’t re-let .We’re paying standing charges and my mother in law who owns the property is losing her retirement income.
One of the things I liked about OVO was that there was always someone willing to OWN a problem and get it sorted.With Boost I’m going round and round in circles getting absolutely nowhere .The tin lid came today when I was asked to provide information that I gave already on the 28th May !!!!
Will some kind person on this forum please point me in the direction of a real person who can analyse our problem ; come up with a solution and get something done .It seems that the call centre people are afraid to get engineers involved...WHY ? They are the only people who are going to solve the problem if the communication needs sorting out.
THIS IS NOT FUNNY..I DON’T SEEM TO BE ABLE TO GET THROUGH TO THE CALL CENTRE PEOPLE THAT IT’S MY MOTHER IN LAWS INCOME AT STAKE HERE.