I left Boost and went with Utilita on 05/01/2021. When I left Boost, my meters combined had a credit of £43.12 left on it. I received my final bill statement a couple of weeks later saying I owe Boost £14.98.
I dont know how this can be as my meters were always in credit. I lodged a complaint as I refuse to pay this when my meters were always in credit. They looked into this again for me and still are saying I owe them £14.98.
I lodged another complaint and was told someone would call me back to explain everything. I havent received this call. I refuse to pay any money to Boost. They owe me money not the other way round.
I think they just dont want to pay me what they owe me. Boost are the worst energy company when it comes to moving to another. I do not intend to pay any money to Boost.
If I dont get any joy with my complaint I will be taking this up with the Energy Ombusdman and get them to look into it. It is a disgrace when i know I do not owe any money when I have been in credit. I do not know what else to do. Please help!!!!!
Best answer by Ed_BoostView original