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My disabled mother is going to run out of credit soon and she can't be without power - can you help?

  • 24 November 2017
  • 3 replies
  • 710 views

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Best answer by mattj3135 26 November 2017, 16:52

Hi @Anjie56 sorry for my late reply to your urgent post, have you managed to top up now?

For future reference Boost will never cut off supply of an evening or weekend and they also provide an emergency credit facility which, by looking at your screenshot is still available and would automatically kick in providing 24 hours of supply as a minimum once out of credit.

Is your mother registered with the boost priority services scheme? If not it would be worth reaching out the the lovely customer care team asking to join the register and they'll take care of it.

https://www.boostpower.co.uk/help/topics/all-about-boost/what-is-the-priority-services-register.html

Hope this helps
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THE ABOVE ITS WHATS SHOWING ON MY MOTHERS APP AND IM WORRIED THIS IS GOING TO RUN OUT BEFORE MIDNIGHT TONIGHT AS NEITHER OF US HAS ENOUGH MONEY TO TOP UP UNTILL THEN.
SHE IS BEDRIDDEN AN HAS A HOSPITAL AIR BED HENCE RELY ON THE ELECTRICITY..
ANY HELP/ADVICE WOULD BE GREATLY APPRECIATED..
THANK YOU
Userlevel 7
Badge +1
Hi @Anjie56 sorry for my late reply to your urgent post, have you managed to top up now?

For future reference Boost will never cut off supply of an evening or weekend and they also provide an emergency credit facility which, by looking at your screenshot is still available and would automatically kick in providing 24 hours of supply as a minimum once out of credit.

Is your mother registered with the boost priority services scheme? If not it would be worth reaching out the the lovely customer care team asking to join the register and they'll take care of it.

https://www.boostpower.co.uk/help/topics/all-about-boost/what-is-the-priority-services-register.html

Hope this helps
Userlevel 5
Badge +1
Hey Anjie56,

I've picked up your private message and responded with advice on the next steps.

The advice from @mattj3135 is spot on and I'd strongly recommend getting your Mother registered on our Priority Service Scheme.

Hope things are now resolved for you.

Lucy

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