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Getting extra help and support

From where you can get extra support from Boost, to other organisations that can also offer support.

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Tutorial

Energy Saving Top Tip #10

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Tutorial

Energy Saving Top Tip #9

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Tutorial

Energy Saving Top Tip #8

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143 Topics

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Ed_Boost Community Moderator

Tutorial Super Simple Energy Saving Tips!

We’re moving into the warmer months now (hopefully months, could be days, a couple of hours, who knows anymore???), so you should all start seeing a massive drop in the amount you’re needing to top up now. Whilst we’re on the subject, did you know, on average, you use 3 times less energy in the sum...

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8 months ago
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NicoleGibson12 Savvy

Customers from Economy Energy - is anyone else experiencing loss of gas and electric supply?
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Is anyone else experiencing loss of gas and electric supply? Ever since I got the supplier letter to change I’ve been going through my gas and electric like it’s going out of fashion.

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9 months ago
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Emily_Boost Community Moderator

F.A.Q. ErroneousTransfer FAQ

ErroneousTransfer FAQ

Erroneous Transfer FAQ What is an Erroneous Transfer? An erroneous transfer is when a supplier has taken over the wrong supply, and sends you back to your previous supplier. For example, when you sign up with us, we look up your address in a national database that all suppliers have access to. Th...

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9 months ago
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Gazza667 Savvy

How can someone else switch my energy to a different supplier without my permission?
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A few weeks ago Boost Power emailed me to say they were sorry I was leaving. So I emailed back telling them that I wasn't leaving and had no idea what they were talking about. Long story short...... It turns out Shell Energy had applied to take over my supply in mistake for a neighbour. After almo...

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9 months ago
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Dawnie

Does Boost offer a discounted tariff for disabled customers?
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Can boost discount my supply when registered disabled pay as you go I have a nebuliser which I need daily

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10 months ago
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Nancy_Boost Community Manager

News Another Bank Holiday weekend!

Another Bank Holiday weekend!

The second Bank Holiday of the year is upon us! We might not be available to help for the whole thing (we need a break too!) but here are some of the many ways you can get the support you need over the upcoming weekend... Seeing as you’re here on the forum, take a look around, it's a great place to...

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10 months ago
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Nancy_Boost Community Manager

F.A.Q. What to do in the event of a bereavement

What to do in the event of a bereavement

We understand a relative or a friend passing away can be an extremely difficult time. If you need to take over someone’s Boost account, we’re here to help and we want to make this process as hassle-free as possible. You’ll need to give Our Customer Care team a call the number is: 0330 102 7517 -...

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11 months ago
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Chapy6900 Savvy

I've switched over to Bulb when will Boost forward my Warm Home Discount?
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I've switched over to bulb when will boost forward my whd

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11 months ago
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Chellelou

How can I get a copy of a utility bill?
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My landlord has asked for a copy of a utility bill however I don't recieve them and top up via a smart meter, does anybody know how I could get a copy?

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11 months ago
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Freezing2Death

My energy supplier has failed in their duty of care.

I am a 65 year old gentleman living alone and isolated with heart failure, asthma and Myasthenia Gravis. These illnesses mean I am house bound. The temperature is falling. I am sitting alone in the dark and cold because my energy supplier has failed in their duty of care. Originally with the electri...

286 1
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11 months ago
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Leanne13 Savvy

Will I still get my Warm Home Discount from Economy Energy?
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I’ve just recently been switched to boost as the company I was with are no longer supplying energy..I was successful with my whd application but haven’t received payment yet,what will happen to this now I’ve been switched over?

1138 9
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11 months ago
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Tim_Boost Community Manager

Tutorial Warm Home Discount payment deadline this weekend - your guide

Warm Home Discount payment deadline this weekend - your guide

Updated on 12/03/2020 - This years Warm Home Discount application window has now closed, but you’ll be able to pre-register for next year’s this April!   If you’ve been accepted for the Warm Home Discount this year, you’ll be receiving the credit by the end of this week! You may be wondering how yo...

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11 months ago
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verity540 Savvy

Why is my current supplier blocking my switch to Boost?
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Hi, I'm being told by Boost that I'm switching from Ecotricity but then received letter from ecotricity that they are blocking. However I'm still being informed by Boost that I'm switching. Been told several different things. Boost email told me to call. Boost customer service told me some other ad...

265 1
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1 year ago
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Nancy_Boost Community Manager

Warm Home Discount 2018 application window now open!

*UPDATE* - the Warm Home Discount 2018 - 2019 is now closed. Information about this year’s applications here. You’re now able to apply for this winter’s Warm Home Discount, if you don’t qualify to receive it automatically. We’ve recapped on how it works below: Core Group: if you receive the Guaran...

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1 year ago
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Tim_Boost Community Manager

We all spend more on energy in autumn and winter, start preparing now!

**UPDATED on 16/07/2019** Winter will be here before we know it and it’s good to be prepared. We know we all spend more on our energy during this period, the graph below shows the amount an average PAYG customer is likely to be topping up per month over a year. You can see there is a pretty big d...

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1 year ago
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Simonjamesh Savvy

How can I stop a switch away from Boost that I didn't request?
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**UPDATED on 16/07/2019** I just recieved an email from boost suggesting that i have agreed to switch to a new supplier and theyre in process of switching me over. I can only imagine this in response to a phone call with utilita in which i specifically said i didnt want to swap supplier and they sa...

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1 year ago
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gvf23 Newbie

How do I find my account number to book a smart meter installation?
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How do I find my account number to book a smart meter installation?

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1 year ago
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Sandra02

Why is nobody answering my calls?
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I rang boost on Saturday and got through after 40 minutes wait to tell them I'm moving house on Friday 25th January 2019 and got it sorted. Now my house move isn't happening till Friday 1st February 2019. I've tried ringing boost a total of 6 times since 9.00 a.m and requested 4 call backs none of w...

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1 year ago
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Tim_Boost Community Manager

How do I check that the price I'm paying hasn't changed?

The forum moderators can help with this! Leave a comment below with your postcode, and we'll check when our prices last changed for that area. If your unit prices and standing charges haven’t changed but you’re topping up lots, it's not because we are charging you more. It’s very likely that you...

1189 13
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1 year ago
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Nancy_Boost Community Manager

Topped up your meter for the first time in months and it's gone - you've probably got a Standing Charge debt!

**UPDATED on 25/07/2019** For periods of time, some meters might not need topping up if the household doesn’t need to use gas or electricity. This could be when a household is unoccupied, or over the summer when some households might not need their gas on. Even if you are not using energy, there’s...

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1 year ago
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Lynne Savvy

Why am I topping up more?
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I seem to be topping up a lot more but I put it down to the dark nights coming on us and we all have our trees and lights up so that will be using extra electricity and it has been very cold, I was putting in over £100 a month with British Gas so I’m happy with what it is costing me with OVO

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1 year ago
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siewkimk

Switch from Spark Energy to Boost - waited for 97 minutes!
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In cooling period when switching from Spark Energy to Boost. Call the Boost number and waited for 97 minutes to speak to the agent! This is a joke. I'll be in deep trouble if problem arise and in need to contact Boost.. so bye bye Boost I'm looking elsewhere!

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1 year ago
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diviniti Savvy

'Technical fault' message when calling in - why?

What's happened to the phone lines for Boost/OVO been trying for 4 hours and it just keeps saying technical fault?

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1 year ago
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Nancy_Boost Community Manager

Boost's Ultimate Guide to Winter

If your energy is costing more at the moment, it’s likely because of the time of year. It’s natural to use quite a bit more energy during winter, but can make you feel like you are topping up a lot more than usual. You’ll likely have the heating on a lot more as it gets colder which uses gas, and/...

1514 6
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1 year ago
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Shelly747 Savvy

Long phone queues when calling Boost - why and what can I do?
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Hi I've been trying to get in contact with customer services now since 10.30...via email and phone ..I am currently in a 3hr wait call...I disconnected so topped up now it's on vend mode with no gas and electric ive had no email or txt how to reconnect now have 3 small kids home from school all free...

1476 19
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1 year ago

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