Solved

I've not received my Refer a Friend reward - can you help?

  • 15 November 2017
  • 10 replies
  • 454 views

Even though I recommended Ovo to two friends one of which is still definitely with Ovo and gave email details a reward of vouchers has never materialized, has anyone else had this issue ?
icon

Best answer by mattj3135 16 November 2017, 14:08

It could be down to a slight typographical differential that has prevented the system issuing the vouchers.

Have you reached out to Boost customer care team? If you have your friends email and supply address to hand along with your email address when you contact them they can check the system and arrange for them to be sent ASAP.

Alternatively you can PM one of the lovely moderators @Emma_Boost @Tim_Boost or @Lucy_Boost with the above info they can help you also.
View original

10 replies

Userlevel 7
Badge +1
It could be down to a slight typographical differential that has prevented the system issuing the vouchers.

Have you reached out to Boost customer care team? If you have your friends email and supply address to hand along with your email address when you contact them they can check the system and arrange for them to be sent ASAP.

Alternatively you can PM one of the lovely moderators @Emma_Boost @Tim_Boost or @Lucy_Boost with the above info they can help you also.
My friends I referred have received there gift card but I have not and I can't see to receive any email from boost except boost newsletter anyone else have this problem
Userlevel 7
Badge +1
hi @Cmoore ive had this myself - check your junk folder, sometimes the emails are filtered into here. If not just drop boost a facebook/twitter private message (email or phone is good too!) with your friends email address & supply address along with your email address and a brief summary as posted here, the customer care team can get this sorted for you!
Userlevel 4
Badge +1
I've mover your query over here, @Cmoore, as we already had a topic on this.

Check out Matt's answers, all the advice you need is there! 🙂
I've been on supply now for 30 days and was recomended by a friend. When will I get the voucher and how do I select an Amazon voucher?
Userlevel 4
Badge +1
You'll find the advice you need here, @Andy906.
Userlevel 1
Has anyone ever got the £50 voucher for recommending a friend to boost my son in law ask me to join boost so we could both get a £50 voucher we have been trying since December to get them but just get told a different story every time 5 emails and 4 phone calls later nothing would anyone know if the ombudsman would help thanks
Userlevel 5
Badge +1
Hey @Mazy54 - Message the Facebook team directly and they'll be able to chase this up.

Im still waiting for my reward for referring a friend

Userlevel 4
Badge +1

I’ve moved your query here @aimee23.

 

If you check out the topic above you’ll see all the info you need in order to sort out this issue.

 

Hope that helps,

Bradley 

Reply