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I've lost the validation communication for the Warm Home Discount - How do I get another one?

  • 15 December 2019
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Hi 

I have complex PTSD which causes severe depression, anxiety, severe panic attacks and agriphobia.

I am registered with Boost and other utility companies as a vulnerable customer.

I have had the warm home discount from boost for the last 2 years. It came as a shock when I received an email on the 25th October telling me I was getting the discount subject to checks. Last week I recieved the letter asking for two letters to back up my claim. I have searched everywhere but I cant find the letter.

Please can you tell me what information I need as I really do depend on the payment and my anxiety is going through the roof.

Irene

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Best answer by Ed_Boost 16 December 2019, 15:41

Hey @reneraws,

 

I’ve just responded to your message on this thread: https://ovo-boost-en.insided.com/general-chit-chat-30/issues-with-the-warm-home-discount-validation-process-1641

 

Thanks

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Hey @reneraws,

 

I’ve just responded to your message on this thread: https://ovo-boost-en.insided.com/general-chit-chat-30/issues-with-the-warm-home-discount-validation-process-1641

 

Thanks

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