I have just signed up to transfer to Boost Energy and cannot sign onto the portal online.
It’s showing unable to load the following page: https://onboarding.boostpower.co.uk/
Can anyone shed some light on this?
Best answer by Ed_Boost
If you’ve just requested your switch to us, you probably don’t have an online account just yet.
The switch over can take up to 4 weeks to go through, and after this, it can take up to a week to get the online account up and running. It takes up to a week after you’ve had smart meters installed as well, so it’s perfectly normal to not have access during this time frame. You’ll be in a non-disconnect mode whilst we set up the app, so don’t worry about going off supply!