So A man from northern gas network came this morning and capped my gas pipe, the previous tenant had rigged the gas and took off the meter, the man from northern gas then tells me to ring ovo (boost) my gas provider to get an engineer out to fit a meter, i do this and I get told the engineer will be here before half 12, half 12 comes I ring again and get told the engineer is on his way so I say no problem, 8 calls later been hung up on twice the engineer still has not arrived, I get told at 2.30pm that someone will be there by half 4 so i say ok, Half 4 comes still no engineer so I ring and am on hold for 30mins to then be told the company who was sending the engineer is now closed, Ive had no gas supply for 4 days now and I am not happy, is this usual for ovo (boost)? Is there anything I can do about it?
Best answer by Eva_Boost
First things first, @coxonnn, if you're off supply you'll need to give our Customer Care team a call ASAP. They're available on 0330 102 7517, Monday-Friday 8am-8pm and Saturday 9am-5pm.
It sounds like an emergency meter exchange was arranged for you, the engineers will try to get to you in 4 hours - however, there are certain things outside of the engineers' control that could affect this time frame. For example, if there's traffic on the roads or if other emergencies come up that need to be prioritised.
If your emergency meter exchange was booked outside of our normal hours, the time frame for an engineer visit is 24 hours.
As @mattj3135 mention, this isn't normal for us and we'd be happy to check if your eligible for a compensation payment. Just send us a message on Facebook or Twitter, you'll need to confirm your full name, DoB and full address.
If you don't use social media, just send our Customer Care team an email on firstname.lastname@example.org.