Best answer by Aadil
Hi, dawn you have a few options. There are other topics in the "Getting extra help and support" that may help or you, such as 'Emergency Boost', or you can call the team for some support credit. Here's the number to call: 0330 102 7517
Hope this helps.
*Update - 11/07/2019 - added new link to Emergency Boost and contact number*