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How to I get a refund after switching?

  • 1 April 2020
  • 13 replies
  • 1181 views

Hi, im disabled and i have problems with my speech and memory so please bare with me.

I am moving to a different energy supplier and would like to know when, and how do i get a refund off my gas and electricity? 

I am using Pay and Go, A Smart meter Gas and Electricity, i had approximately £140, Aprox £70 Gas And £70 Electric, but i checked my smart meter yesterday and it says £0.00 on gas and electric. Please reply as i am stuck

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Best answer by Nancy_Boost 2 April 2020, 12:21

Updated 09/09/2020

Hi @haxdroid,

We’re here to help!

If you’ve switched to a new supplier, it can take 4 to 6 weeks from this date for us to fully close your account down and verify the final balance. This is due to an industry process called 'validation' which takes place between your new supplier and us.

Once this has been completed, we can issue a cheque refund of your remaining credit, which can take a further 2 weeks to arrive in the post.

If it’s been longer than 6 weeks, please get in touch so we can chase this up. Due to high contact volumes at the moment we’d advise against calling the team unless it’s an emergency. However, you can message us on Facebook or Twitter with your account number, (or address and post code), full name and DoB and we can look into this for you

Thanks,

Nancy

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13 replies

Userlevel 5
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Updated 09/09/2020

Hi @haxdroid,

We’re here to help!

If you’ve switched to a new supplier, it can take 4 to 6 weeks from this date for us to fully close your account down and verify the final balance. This is due to an industry process called 'validation' which takes place between your new supplier and us.

Once this has been completed, we can issue a cheque refund of your remaining credit, which can take a further 2 weeks to arrive in the post.

If it’s been longer than 6 weeks, please get in touch so we can chase this up. Due to high contact volumes at the moment we’d advise against calling the team unless it’s an emergency. However, you can message us on Facebook or Twitter with your account number, (or address and post code), full name and DoB and we can look into this for you

Thanks,

Nancy

I switched supplier and there was money on my smart meter. How do I get this refunded? Do I have to wait for you guys to do it, or do I need to call in and request it myself?

Userlevel 4
Badge +1

Hey @neocore 

 

I moved your query to this existing topic as it provides the answer you’re looking for.

 

Check out @Nancy_Boost’s best answer above for the info you need.

 

All the best,

Hi

I switched supplier and there was money on my smart meter. How do I get this refunded? 

Userlevel 6
Badge +2

Hi @Deckster and thanks for posting.

 

The ‘best answer’ outlines this process. It confirms:

 

 

If you’ve switched to a new supplier, it can take 4 to 6 weeks from this date for us to fully close your account down and verify the final balance. This is due to an industry process called 'validation' which takes place between your new supplier and us.

Once this has been completed, we can issue a cheque refund of your remaining credit, which can take a further 2 weeks to arrive in the post.

If it’s been longer than 6 weeks, please get in touch so we can chase this up. Due to high contact volumes at the moment we’d advise against calling the team unless it’s an emergency. However, you can message us on Facebook or Twitter with your account number, (or address and post code), full name and DoB and we can look into this for you

 

I’ve switch from boost and need to get a refund and no one has contacted me to advise what happens next as there’s about £20 left over 

Userlevel 6
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Thanks for posting, @bertiea123, I’ve copied the ‘best answer’ from this topic: 

 

If you’ve switched to a new supplier, it can take 4 to 6 weeks from this date for us to fully close your account down and verify the final balance. This is due to an industry process called 'validation' which takes place between your new supplier and us.

Once this has been completed, we can issue a cheque refund of your remaining credit, which can take a further 2 weeks to arrive in the post.

If it’s been longer than 6 weeks, please get in touch so we can chase this up. Due to high contact volumes at the moment we’d advise against calling the team unless it’s an emergency. However, you can message us on Facebook or Twitter with your account number, (or address and post code), full name and DoB and we can look into this for you

I have been trying since October to get moneys paid back to me that were taken because there was no way of stopping a rollover payment in time.  Since then I’ve been fobbed off with every excuse under the sun, the latest being a cheque is in the post!!  I’ve now emailed you guys again and DEMAND moneys paid back into my account.   Recommend you? You must be joking! 

Userlevel 6
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So sorry to hear this, @5045162, see the best answer here for what should happen:

 

If you’ve switched to a new supplier, it can take 4 to 6 weeks from this date for us to fully close your account down and verify the final balance. This is due to an industry process called 'validation' which takes place between your new supplier and us.

Once this has been completed, we can issue a cheque refund of your remaining credit, which can take a further 2 weeks to arrive in the post.

 

It sounds like the cheque has been issued, so we’re nearly there. Reach out to us if the latest 2 week time frame is missed.

 

Tim

 

 

Userlevel 1

Hello

I switched to a different supplier from Boost in December. I got my warm home discount of £140 in November that went on my gas. I was also putting regular top ups every 2 weeks on my gas. I had over £100 on my gas meter when I switched. I got my final statement and it says in only due a refund of £7. So where has my money gone when I'm ment to be paying for my usage, as it's used!!!. I have not used all that gas credit in space of a month!!!!!!! Can't speak to anyone over the phone as they are foreign and don't understand what I'm trying to say. I want to speak directly to someone that knows what I'm talking about and can explain to me where my moneys gone.

Userlevel 1

Hey @Charlie7992 I moved your query to this existing topic as it should provide the answer you’re looking for. 

Cheers,

Alice

 

Userlevel 1

I left Boost in December. I still haven't received my money that was on my meter when I left. I've been chasing this and I'm getting no where. Just getting fobbed off with excuses. I'm on disability benefits and need the money that is rightfully mine. It's over £100.

Looking on your facebook page I'm not the only one who is having trouble getting their refunds. So there is obviously something wrong at your end.

Userlevel 3
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I’ve moved your question here, @Charlie7992 check out the best answer for more info! 

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