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How do I switch away from Boost?

  • 2 February 2019
  • 8 replies
  • 1340 views
K
Userlevel 1

I want to leave Boost but can’t get through to the call centre as it is nearly 4 hours long! It is so expensive, I have a smart metre and Boost have been taking £20.00 out of my account every 2/3 days. I just can’t afford it. My heating is on such a low setting, it’s barely warm. I just want to talk to someone it’s so frustrating!

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Best answer by Nancy_Boost 5 February 2019, 18:36

Updated on 22/09/2020

 

Hi @Kerry Ludlow and @Tiptopt

We've been extremely busy in the last couple of weeks after inheriting Economy Energy's customers as they've ceased trading. We're working really hard to bring the queues down and get back to everyone as soon as we can. We're sorry for any inconvenience caused by this.

If you'd like to switch away from Boost, you don't need to contact us directly. You'd just need to sign up with the supplier you'd like to move to, and they'll get in touch with us to let us know.

Thanks,
Nancy

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8 replies

T
Rank
Userlevel 1
Totally agree!! Boost are a rip off. You dont need to call them to cancel just sign up with a new supplier and they will sort it out for you, im paying £180 a month with boost which is £40 a month more than with my old supplier, iv been with them for three months and iv just swapped supplier today online. Get as far away from Boost as you possibly can.
Nancy_Boost
Rank
Userlevel 5
Badge +1

Updated on 22/09/2020

 

Hi @Kerry Ludlow and @Tiptopt

We've been extremely busy in the last couple of weeks after inheriting Economy Energy's customers as they've ceased trading. We're working really hard to bring the queues down and get back to everyone as soon as we can. We're sorry for any inconvenience caused by this.

If you'd like to switch away from Boost, you don't need to contact us directly. You'd just need to sign up with the supplier you'd like to move to, and they'll get in touch with us to let us know.

Thanks,
Nancy

Your guiding light(bulb)
S
Rank
Userlevel 1
I think boost is useless I am going back to my old supplier but got to wait 28 days then I will be back with them yippee cannot wait
Amy_Boost
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Userlevel 3
Badge +1
I'm sorry to hear that you feel this way, @Sarahjane, I've moved your post here, there may be some helpful information above, regarding your switch.
Here to offer Top (up) advice!
T
Rank
Userlevel 1

Totally agree!! Boost are a rip off. You dont need to call them to cancel just sign up with a new supplier and they will sort it out for you, im paying £180 a month with boost which is £40 a month more than with my old supplier, iv been with them for three months and iv just swapped supplier today online. Get as far away from Boost as you possibly can.

Did you have to pay a exit fee 

Bradley_Boost
Rank
Userlevel 4
Badge +1

There are no exit fee’s with Boost, @Tipsy68 

 

Thanks,

Bradley 

I'm here to give you a Boost!
G
Rank

Updated on 22/09/2020

 

Hi @Kerry Ludlow and @Tiptopt

We've been extremely busy in the last couple of weeks after inheriting Economy Energy's customers as they've ceased trading. We're working really hard to bring the queues down and get back to everyone as soon as we can. We're sorry for any inconvenience caused by this.

If you'd like to switch away from Boost, you don't need to contact us directly. You'd just need to sign up with the supplier you'd like to move to, and they'll get in touch with us to let us know.

Thanks,
Nancy

Just want to check (for 2021) that I don’t need to inform Boost that I intend on switching and all I have to do is contact the new supplier, as the new supplier has said I need to notify my current supplier.

As the Boost phone lines are asking for emergency calls only and my email address is not recognised when I email customer services (I was a Economy Energy customer and have never registered an email address with Boost) I don’t know how to get answers!!!

 

Many thanks,

Gareth

Amy_Boost
Rank
Userlevel 3
Badge +1

That’s right, @GDA,

As a Boost customer you're free to switch at any point without any exit fees or terms. All you need to do is pick a new supplier and they'll do the rest.

:slight_smile:

Here to offer Top (up) advice!

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