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How Do I Get A Refund For My Economy Energy Credit?

  • 12 September 2019
  • 5 replies
  • 251 views

I was with economy energy how can I get money bk I'm owed
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Best answer by Ed_Boost 12 September 2019, 17:28

Hi @Quinnie,

Welcome to the forum!

If you've not yet had your Economy Energy credit refunded, it's worth getting in touch with us to see what's going on.

We have to wait for Economy Energy's administrators, Grant Thornton, to send us verification of the amounts before we can put this through, so we may redirect you to contact them if we haven't received this.

If you get in touch by sending an email to hello@boostpower.co.uk, or if you'd prefer, send us a message on our Facebook or Twitter pages, and we'll have a look at the status of this!

Thanks,
Ed
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Hi @Quinnie,

Welcome to the forum!

If you've not yet had your Economy Energy credit refunded, it's worth getting in touch with us to see what's going on.

We have to wait for Economy Energy's administrators, Grant Thornton, to send us verification of the amounts before we can put this through, so we may redirect you to contact them if we haven't received this.

If you get in touch by sending an email to hello@boostpower.co.uk, or if you'd prefer, send us a message on our Facebook or Twitter pages, and we'll have a look at the status of this!

Thanks,
Ed
I have been phoning and emailing for my elderly mam n dad sinse last year its discusting how customers been treated no wonder people lose faith
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I understand it's been a long time, @Quinnie.

We need the verification of the refund amount from Grant Thornton before we can do anything, so unfortunately our hands are tied at the moment.

Hopefully we'll be able to give you some good news soon.

Thanks,
Ed

Hi there. 

 

Im also waiting for my refund. 

I have been calling and emailing since January 2019 with no success. I’m the last month progress has been made but they keep proving me with wrongly calculated refunds. 

 

Since my initial request I have provided my accurate opening and closing numbers but still; no refund. 

Any advice would be appreciated. 

Userlevel 3
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Sorry to hear of the delay, @David38, this is something our team will be able to look into. 

You can reach them on Facebook, email here: hello@boostpower.co.uk or give them a call: Our Customer Care number is: 0330 102 7517 - they're available Monday-Friday 8am-6pm and Saturday 9am-1pm. 

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