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How can I close my account when I move out?

  • 14 January 2019
  • 6 replies
  • 880 views

Userlevel 1
Need to stop account when i move. What do i do
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Best answer by Sophie1983 16 January 2019, 21:51

Hi you need to call 0330 1027517 or email hello@boostpower.co.uk or drop a Facebook message as we don't have access to customer records
Kindest regards
Sophie x
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6 replies

Userlevel 5
Badge +1
Hi you need to call 0330 1027517 or email hello@boostpower.co.uk or drop a Facebook message as we don't have access to customer records
Kindest regards
Sophie x
Userlevel 1
That number is a joke. Half time it just cuts off
And when you get through its 85 minute hold time.
Userlevel 5
Badge +1
Hi @Rchloe

We've been extremely busy in the last couple of weeks after inheriting Economy Energy's customers as they've ceased trading. We're working really hard to bring the queues down and get back to everyone as soon as we can. We appreciate your patience, and we're sorry for any inconvenience caused.

Thanks,
Nancy
Userlevel 1
I have sold the property and no longer live there.
I moved on 25th january 2019


Regards


Linda
Hi there,
I have moved out and my ex is still using my account to top up.
I really want to deactivate my account (I am house sharing so no longer need my account) He has credit on the account where he has added his card details and topping up himself.
Is there any way this can be deactivated and any credit left over put back on his card.
TIA
Userlevel 4
Badge +1
That's not good to hear @becky_89!

If you check out @Sophie1983's best answer above, this will help you see how you can reach out to get the account closed down in your name.

Cheers,
Bradley

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