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How can I change my email address on my account?

  • 2 January 2018
  • 19 replies
  • 2319 views

Updated on 15/05/2020

Hey, is it possible to change the registered email address on my account? I tried to log in to my online account but I can see the email address is wrong.

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Best answer by mattj3135 2 January 2018, 16:31

Updated 18/09/2020

👋🏻 @Robert.S Thanks for posting.

As You've posted in the PayG+ section can I presume you use the app? If so please follow the below steps to update the email address yourself:

> open the app
>click account details
> under the section "login details" is the current email address, right to this is a little pencil sign,
> click the pencil,
> delete/amend the current email address displayed
> click save.

This should do the trick!

To get the email address that Boost use to send your account communications to be changed, send them a message via Facebook, Twitter or if you don't use social media, we have online chat through our Help Centre


Also please click the three dots at the bottom right of your original post, click edit and please remove your email address as it is personal account information in a public forum. TYIA

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19 replies

Userlevel 7
Badge +1

Updated 18/09/2020

👋🏻 @Robert.S Thanks for posting.

As You've posted in the PayG+ section can I presume you use the app? If so please follow the below steps to update the email address yourself:

> open the app
>click account details
> under the section "login details" is the current email address, right to this is a little pencil sign,
> click the pencil,
> delete/amend the current email address displayed
> click save.

This should do the trick!

To get the email address that Boost use to send your account communications to be changed, send them a message via Facebook, Twitter or if you don't use social media, we have online chat through our Help Centre


Also please click the three dots at the bottom right of your original post, click edit and please remove your email address as it is personal account information in a public forum. TYIA

Userlevel 5
Badge +1
@Robert.S Don't worry - we've hidden the email address for you!
The email I signed up with originally is my work email and I currently don't have access to it as I'm on maternity leave. How do I change the email linked to my account to a new one so that I can set up the app on my phone please to top it up. Any help would be appreciated thankyou.
Userlevel 6
Badge +2
@Lana.h check out the 'best answer' (at the top) for how to get this changed!
I registered with ovo years ago but the email address i used is no longer accessible. I cant remember the password and there seems to be no option to reregister. I'm at a loss what to do and can't find any help any where.
Hey @Olimonster - I've moved your query over to an existing thread on this very topic!

If you're unable to log into your account to update your email address, I can help. Just send me a PM with your full name, full address and DoB.

Cheers,
Emily

Hi I’m in the same situation I was with ovo and don’t know what email I gave and now I can’t use the app with boost 

Userlevel 3
Badge +1

Please reach out to our team, @Jaimeleigh19, pop them a message on Facebook, they’ll be able to look into this today. 

Thanks! 

Userlevel 1

And is that possible to change the mailing address? I thought it has to remain forever the same. And if you want to use a different email, you need to create a new account. But I may be mistaken, of course. Did anyone give a proper response to it? I may need 407 area code change to be made. Please tell me how the algorithm works in this case. Or where to read the information about it.

Userlevel 3
Badge +1

Hey @dendiosk

You can change your email as instructed in the best answer of this topic. If you need to change your address, or billing address, this is something you’ll need to reach out to the team for. Our Customer Care number is: 0330 102 7517 - they're available Monday-Friday 8am-6pm. 

Thanks! 

I would like to change my email address and password

Userlevel 5
Badge

Hey @Barbara Palmer, welcome to the forum!

 

I’ve moved your post over to this topic, as it’s got all the info you need, especially in the best answer!

 

👋🏻 @Robert.S Thanks for posting.

As You've posted in the PayG+ section can I presume you use the app? If so please follow the below steps to update the email address yourself:

> open the app
>click account details
> under the section "login details" is the current email address, right to this is a little pencil sign,
> click the pencil,
> delete/amend the current email address displayed
> click save.

This should do the trick!

To get the email address that Boost use to send your account communications to be changed, send them a message via Facebook, Twitter or email: hello@boostpower.com

Also please click the three dots at the bottom right of your original post, click edit and please remove your email address as it is personal account information in a public forum. TYIA

 

Userlevel 1

I contact boost team about changing name on my boost account, after few e-mail they send me Message that they have change it (on e-mail was New name) but when i go to my online account or on app there is still old name in account details. When old name will dissapear? 
thank You 

Userlevel 3
Badge +1

I’ve moved your post here, @21lisiczka, you’ll find hoe to change your email on the app at the top of this thread. :point_up_2_tone1:

Thanks! 

 

Userlevel 1

I don’t want change email address but name on my account details. Boost team send me email that they’ve done that (change name) but when I login to my app it’s still my old name, 

Userlevel 1

I’ve moved your post here, @21lisiczka, you’ll find hoe to change your email on the app at the top of this thread. :point_up_2_tone1:

Thanks! 

 

 

I don’t want change email address but name on my account details. Boost team send me email that they’ve done that (change name) but when I login to my app it’s still my old name, 

Userlevel 3
Badge +1

Oh ok, @21lisiczka, sorry about the confusion. Please pop the team an email here: hello@bootpower.co.uk they’ll take a look into this. 

Thanks! 

Userlevel 1

The email I signed up with originally is my work email and I currently don't have access to it as I'm on maternity leave. 

Userlevel 1

Hey @dendiosk if you pop the team a message here- https://www.facebook.com/boostpoweruk/ they’ll take some details from you and amend your email address for you. 

Thanks!

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