Get your Warm Home Discount questions sorted here!

  • 19 September 2017
  • 43 replies
  • 2975 views

Userlevel 6
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There are lots of things to think about with the Warm Home Discount - it can be a bit of a head spin. I’ve posted this topic as a great place to collect your queries.

Hopefully we can work them out together!

43 replies

Userlevel 4
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My letter said would be within 6 weeks so it will depend on when you applied and your award was made. I think it also depends on whether your in the automatic qualification group or not.
Userlevel 5
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Hey @SuzieS and @liz Rycroft - I've moved your posts over here where you should be able to find the info you need about the WHD.
Userlevel 5
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Hi @Gavin You are correct that the deadline is March 2018, however we are doing our very best to ensure we pay everyone with successful application in around 6 weeks.

Darran
Userlevel 7
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Just one more will I get a email confirming my application has been received.
Thank you
Irene


Hi Irene,

If you check out the boost forum topic on the warm home discount https://forum.boostpower.co.uk/get-to-know-boost-17/the-warm-home-discount-application-window-has-opened-more-info-here-31

I do know that when you apply you do get an email confirming they've received the application.
Userlevel 4
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Got mine today, thank you boost.
Userlevel 1
Hi there I got an email several weeks ago saying I had got the discount and it would be applied to my account but it has not been applied as yet. I had a problem last time and it took several months before I got the discount don't want that to happen this time could someone look into it for me?
Userlevel 1
I've been trying to get some response, nobody is getting back.
Plea see e could you help?
I got a letter saying that I was entitled to winter warmer allowance due to low income. I've had nothing else. I've got the evidence to prove and provide but don't know what else to do.
Userlevel 1
I’ve received my letter stating my WHD is ready (I’m using traditional prepayment meters) I have followed all the instructions where u have to load a small amount of cash on every day consecutively at the same PayPoint for at least 3/5 days we’ll im now in my 6th day & still nothing has been added to my gas meter????
Userlevel 1
I have been in touch with boost by phone on several occasions about my application for w h d I was sent an email end of October to say I've been successful with my application waited for a couple of weeks it was applied to my payg smart meter so got back InTouch they told me then to get InTouch with DWP as it was in there hands I did this to be told it was nothing to do with them so once again I got InTouch with boost they told me to send supporting evidence I done this by email I then received a letter to say I needed more up to date evidence of my benefits I've done this sent the information they need spoke to boost by phone once again I have now had an email to say I've sent it to the wrong email address I need to send it to ovo I have now received an email of ovo to say they are looking into it could someone please tell me if I am with ovo or boost for my energy thanking you Paula Vaughan ..m
Userlevel 5
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Hi @Dorchester, @pivvy1967 and @All in good time,

I've moved your posts onto this topic where you should be able to get all the help you need regarding the Warm Home Discount.

Comment below if you need any more help.

Thanks,
Nancy
Userlevel 1
Hi Nancy I can’t find any info on my problem & no one has replied giving me any advice either can u help me pls
Userlevel 5
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Hi @All in good time - sorry I should have directed you to this topic about traditional prepayment meters. Check it out and if you're still having no luck getting the payment onto your meters, I'd advise calling the team on 0330 102 7517.
Has anyone else had problems receiving this government grant ?
I personally have had months of sending ,recorded delivery, the same documents, firstly, although signed for ,they had never been received . Second time they claimed I sent in the wrong documents, I informed them I have a spinal injury not a head injury, I am well aware which documents I sent. I had to threaten them with legal action, against the disabled, before I was taken seriously. Apparently they had lost all the documents sent even though they had all been signed for , so a manager asked me to send them in once again. She was very efficient and very pleasant, she managed to eventually sort this out after months of phone calls and registered letters. She rang me on the 22nd of February to inform me I would definitely be getting my warm home grant and it will be uploaded to my meter within a fortnight .
Guess what , no warm home grant .
I am now told to ring back after the 31st of March , by which time the warm home grant will be unavailable.Is it just me or do others have this problem ,I think they put it towards the xmas party
First of all, I knew nothing about the switch from Economy Energy! Anyway, back in December I was approved for Warm Home Discount and was told I would receive payment vouchers by 31st March...hence why I am only now finding out that I have been switched to BOOST as I haven't received any vouchers, so am just wondering what has happened and when I am likely to hear anything?
Thank you Nancy!
It'll depend if you're part of the Broader or Core group @Ilya99

You can find out which group you're in here: https://www.boostpower.co.uk/help/topics/payments-and-statements/payments/how-do-i-get-the-warm-home-discount.html

If you're in the Core group you don't need to apply - if you're Broader, you can apply here: https://www.boostpower.co.uk/warm-home-discount.
Userlevel 6
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Hi I just got an email from OVO telling me I have got my discount and I need to top up to get it with my electricity key? This would be difficult because A. I'm now with boost and B. I don't have an electricity key I have smart meters could some one please tell me what is going on? This is very confusing.

Hi @Gavin

We will need to add this payment to your smart meters. Hit us up on Facebook to get this done!

Tim
Userlevel 6
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What I would like is to have this sorted online

No worries, @Gavin I will send you a PM to take down some account details and then get this Warm Home Discount added correctly.

As Boost is still part of the OVO family, you will still use the same OVO cards unless you top up online.

Tim
Userlevel 5
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Hi there I got an email several weeks ago saying I had got the discount and it would be applied to my account but it has not been applied as yet. I had a problem last time and it took several months before I got the discount don't want that to happen this time could someone look into it for me?

Hey Gavin!

If your Warm Home Discount application has been approved, we’re aiming to make the payments within 6 weeks of the confirmation, but please note the official deadline is March 2018.

Lucy
Userlevel 5
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I don't use facebook.
I am beginning to think I picked the wrong company here


That’s fine, Gavin. If you’d prefer to speak to us over the phone, all our contact details can be found here: https://www.boostpower.co.uk/help#contactnumbers.

Lucy
Userlevel 4
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On this subject my neighbour applied at least 3 weeks ago and had heard no response. She came over to ovo on my recommendation so I would hate for her to lose out.
Userlevel 3
Hi tim as the warm home discount started to be applied to accounts that have qualified for it yet
@Tim_Boost
Userlevel 1
Hmmm I thought this is where we get questions answered?
Userlevel 1
Hi there I got an email several weeks ago saying I had got the discount and it would be applied to my account but it has not been applied as yet. I had a problem last time and it took several months before I got the discount don't want that to happen this time could someone look into it for me?

Hey Gavin!

If your Warm Home Discount application has been approved, we’re aiming to make the payments within 6 weeks of the confirmation, but please note the official deadline is March 2018.

Lucy


Yeah the deadline is Mach but last year I did not get paid till well after the dead line that's why I would like it sorted out quicker
Userlevel 1
Hi I just got an email from OVO telling me I have got my discount and I need to top up to get it with my electricity key? This would be difficult because A. I'm now with boost and B. I don't have an electricity key I have smart meters could some one please tell me what is going on? This is very confusing.

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