Get your Warm Home Discount questions sorted here!

  • 19 September 2017
  • 43 replies
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43 replies

Userlevel 1
Hi Nancy I can’t find any info on my problem & no one has replied giving me any advice either can u help me pls
Userlevel 5
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Hi @All in good time - sorry I should have directed you to this topic about traditional prepayment meters. Check it out and if you're still having no luck getting the payment onto your meters, I'd advise calling the team on 0330 102 7517.
When am i likely to receive my warm home discount?/
Hi there, I was just wanting to know if I need to send any proof I’m entitled to the warm discount payment? Thanks
I have been told ovo/ boost have already paid out for warm home discount. I'm still waiting is anybody else ?
Userlevel 5
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Hi @Dianemen79 - I've moved your post over here. If you need to send in supporting evidence for your application, we'd have send a letter about this. If you're not sure, get in touch with the team on the number above and they can check.
Userlevel 1
Ive still had NOTHING after all this time & I got my letter 2 months or so ago!! I really can do without sitting in a queue on the phone for hours on end too as I’m hard of hearing 😔
Userlevel 5
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Hi @Emz80 and @gary s - I've moved your post over here where you should be able to find the information you need.

@All in good time - sorry to hear this. Please send the team on Facebook a message with your account number, full name and DoB and they'll be able to chase this up.
I was told in October 2018, I would be getting the warm home discount. Ive heard nothing since and still haven't received it. Can someone tell me why please?
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Hi @jinjaninja - I've moved your comment over here: more info above ☝🏼
Hi
i received a winter fuel allowance payment of 140£ (Thank you) however, this has been applied to my electric when I explicitly opted for help with gas costs. Can this be changed? If so how? I was previously a economy energy customer
Has anyone else had problems receiving this government grant ?
I personally have had months of sending ,recorded delivery, the same documents, firstly, although signed for ,they had never been received . Second time they claimed I sent in the wrong documents, I informed them I have a spinal injury not a head injury, I am well aware which documents I sent. I had to threaten them with legal action, against the disabled, before I was taken seriously. Apparently they had lost all the documents sent even though they had all been signed for , so a manager asked me to send them in once again. She was very efficient and very pleasant, she managed to eventually sort this out after months of phone calls and registered letters. She rang me on the 22nd of February to inform me I would definitely be getting my warm home grant and it will be uploaded to my meter within a fortnight .
Guess what , no warm home grant .
I am now told to ring back after the 31st of March , by which time the warm home grant will be unavailable.Is it just me or do others have this problem ,I think they put it towards the xmas party
Userlevel 4
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Hi
i received a winter fuel allowance payment of 140£ (Thank you) however, this has been applied to my electric when I explicitly opted for help with gas costs. Can this be changed? If so how? I was previously a economy energy customer


The WHD payment is usually for electricity because not every customer has a gas supply. However, if you've got smart meters the payment can be split.

Send the team a message on Facebook with your name, DoB, full address and email.

If you've got traditional meters, they won't be able to transfer the payment.
First of all, I knew nothing about the switch from Economy Energy! Anyway, back in December I was approved for Warm Home Discount and was told I would receive payment vouchers by 31st March...hence why I am only now finding out that I have been switched to BOOST as I haven't received any vouchers, so am just wondering what has happened and when I am likely to hear anything?
Userlevel 5
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Hey @SuzieS and @liz Rycroft - I've moved your posts over here where you should be able to find the info you need about the WHD.
Thank you Nancy!

I originally asked for warm home discount for my electric but was wondering if I can change to my gas instead or are you able to split it to both electric & gas?

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@ShelleyD if you have smart meters, we’ll be able to switch the credit over once it’s been added.

 

Just get in touch with us when you’ve received it!

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