Get your Warm Home Discount questions sorted here!

Hi tim as the warm home discount started to be applied to accounts that have qualified for it yet
@Tim_Boost

On this subject my neighbour applied at least 3 weeks ago and had heard no response. She came over to ovo on my recommendation so I would hate for her to lose out.

Hmmm I thought this is where we get questions answered?

I applied for my Warm Home Discount through Ovo Energy's website several weeks before I received notice about your change to becoming Boost Energy and it's already been approved. Do I have to reapply using Boost Energy's application process or will all of my account details from Ovo Energy be automatically transferred over and there'll be no necessity to reapply once this change of your Company's name has been completed?

I really don't want to go through the same nonsense as I did last year; my application was initially approved and then it was refused and, after I appealed against Ovo's third party decision, was finally re-approved and I received it at the very end of March this year. As I say I don't want to have to be constantly applying or reapplying for this discount especially when my medical history is no different than it has been since the very start of this discount. Any advice that you could give to me would be much appreciated. Thank you in advance.

Hi @Gavin You are correct that the deadline is March 2018, however we are doing our very best to ensure we pay everyone with successful application in around 6 weeks.

Darran

Hi do we apply to ovo or boost?
If it's boost could you post a link please.

Irene

Just one more will I get a email confirming my application has been received.
Thank you
Irene

Hi Irene,

If you check out the boost forum topic on the warm home discount https://forum.boostpower.co.uk/get-to-know-boost-17/the-warm-home-discount-application-window-has-opened-more-info-here-31

I do know that when you apply you do get an email confirming they've received the application.

Hi I just got an email from OVO telling me I have got my discount and I need to top up to get it with my electricity key? This would be difficult because A. I'm now with boost and B. I don't have an electricity key I have smart meters could some one please tell me what is going on? This is very confusing.

Hi @Gavin

We will need to add this payment to your smart meters. Hit us up on Facebook to get this done!

Tim

I don't use facebook.
I am beginning to think I picked the wrong company here

That’s fine, Gavin. If you’d prefer to speak to us over the phone, all our contact details can be found here: https://www.boostpower.co.uk/help#contactnumbers.

Lucy

What I would like is to have this sorted online

No worries, @Gavin I will send you a PM to take down some account details and then get this Warm Home Discount added correctly.

As Boost is still part of the OVO family, you will still use the same OVO cards unless you top up online.

Tim

It'll depend if you're part of the Broader or Core group @Ilya99

You can find out which group you're in here: https://www.boostpower.co.uk/help/topics/payments-and-statements/payments/how-do-i-get-the-warm-home-discount.html

If you're in the Core group you don't need to apply - if you're Broader, you can apply here: https://www.boostpower.co.uk/warm-home-discount.

I’ve received my letter stating my WHD is ready (I’m using traditional prepayment meters) I have followed all the instructions where u have to load a small amount of cash on every day consecutively at the same PayPoint for at least 3/5 days we’ll im now in my 6th day & still nothing has been added to my gas meter????

Hi @Dorchester, @pivvy1967 and @All in good time,

I've moved your posts onto this topic where you should be able to get all the help you need regarding the Warm Home Discount.

Comment below if you need any more help.

Thanks,
Nancy