Updated on 05/02/2021 - We now have the Care Team available to call everyday. This information is still important if you go off supply when the Care Team are shut though.
There may be a point over the weekend when you need some help, we want to make sure you're aware of where you can go in an emergency. We’ve split this list up for those who have traditional top up meters and those who have smart.
Traditional PAYG (Non-smart)
- FAQ topic guide on common questions and issues here
- Battery fail or an error code? Get help here
- Lost your top up cards? Check this out!
- Meter not reconnecting? Have a look here
If you try these options, and none of them work, here are our contact details for the weekend:
Phone - 0330 102 7517 - available Saturday and Sunday 9am - 5pm
Facebook - available Saturday and Sunday 9am - 5pm
Twitter - available Saturday and Sunday 9am - 5pm