Updated on 07/09/2021 - We now have the Care Team available to contact everyday. See the information below if you go off supply when the Care Team are closed over night
There may be a point overnight when you need some help, we want to make sure you're aware of where you can go in an emergency. We’ve split this list up for those who have traditional top up meters and those who have smart meters.
Traditional PAYG (Non-smart)
Smart PAYG
- FAQ topic guide on common questions and issues here
- Battery fail or an error code? Get help here
- Smart PAYG - a guide to the new app here
- Meter not reconnecting? Have a look here
Here’s our Customer Care team contact details and opening hours over the weekend:
Webchat and Facebook / Twitter:
Monday - Friday
08:00-20:00
Saturday & Sunday
09:00-17:00
Bank Holidays
09:00-17:00
Full Service Phone: 0330 102 7517 (0117 370 1041 from a mobile)
Monday - Friday
08:00-18:00
Saturday
09:00-14:00
Bank Holidays
09:00-17:00
Emergency Phone: 0330 102 7517 (0117 370 1041 from a mobile)
Monday - Friday
18:00-20:00
Saturday & Sunday
14:00-17:00