Solved

Do you have an emergency number?

  • 15 December 2018
  • 1 reply
  • 2074 views

Userlevel 1
Why have I been on hold for over an hour on your emergency number?
icon

Best answer by Nancy_Boost 17 December 2018, 16:26

Updated 12/03/2020

Hi @Not happy with boost ovo,

You can reach the team on 0330 102 7517.

Our opening hours are:
8am-6pm Monday-Fridays
9am-5pm Saturdays

We have emergency coverage on weeknights until 8pm, so if you call the same number after 6 and hold the line, you'll be put through to the emergency team.

Outside of these hours, check out our Weekend Emergency topic here for all information on where you can get help.

If your query isn't urgent and you're happy to wait, you can always email us on hello@boostpower.co.uk, and we'll aim to get back to you within 48 hours.

Hope this helps,
Nancy

View original

1 reply

Userlevel 5
Badge +1

Updated 12/03/2020

Hi @Not happy with boost ovo,

You can reach the team on 0330 102 7517.

Our opening hours are:
8am-6pm Monday-Fridays
9am-5pm Saturdays

We have emergency coverage on weeknights until 8pm, so if you call the same number after 6 and hold the line, you'll be put through to the emergency team.

Outside of these hours, check out our Weekend Emergency topic here for all information on where you can get help.

If your query isn't urgent and you're happy to wait, you can always email us on hello@boostpower.co.uk, and we'll aim to get back to you within 48 hours.

Hope this helps,
Nancy

Reply