Your guide to Boost final statement
Have you recently switched away to a new supplier? Or moved out of a property? Then the next step will be to receive your final statement. This is because your account will go through the ‘validation process’.
The validation process is when your new supplier receives your opening meter reading you provided to them (or that was taken from your smart meter or estimated) on/or around your supply start date. Your new supplier will then send these off to be validated by the central database that all suppliers use.
What does a final statement look like?
When will I receive my refund?
You will receive your final bill within 6 weeks of leaving us, you will then receive your refund within 10 working days from this date, via cheque.
What happens if my final balance is under £1?
Under £1 final balances will be donated to the OVO Foundation. If you wish to receive this amount, then get in touch via Facebook or call the Care team on 0330 102 7517, and we can request this for you.
My final balance is in debt, how can I pay this off?
Pop the Care team a quick call on 0330 102 7517, and you can make a payment over the phone.
I can’t afford to pay the debt off in one go, can I pay this in installments?
If you wish to pay debt off in installments then you’ll need to set up a standing order with your bank. You will need to make sure you set it up for the correct length of time to clear the debt. We are unable to cancel standing orders and if they set it for too long you could potentially overpay us. Please see this guide we’ve made on supporting our customers pay for their energy
Why might the final balance on the meter be different to the final statement balance?
A closing balance may be different to the balance on the day you leave us, as it can take us a little time to update a balance with things like additional costs, debt repayments, or corrections to energy prices (if you were on the wrong tariff for example).
It’s been over 6 weeks, and I’ve not received my final statement….?
Firstly we’re sorry that you’ve not received your final statement within the usual 6 week time frame. We’ll need to investigate what has happened and get this sorted asap. This can happen for reasons such as a reading dispute over the changeover reading.
I’ve received my statement, but I’ve not received my refund?
We’ll need to follow this up with our Specialist team to understand why you’ve not received your cheque. This may be for reasons such as you’ve moved out of your home and we don’t have a forwarding address to send the cheque too. Please get in touch with our team and they can get this sorted for you: 0330 102 7517. This may take up to 6 weeks to be received.
And that’s it for our guide on final statements. Have we missed anything? Let us know via a comment below.