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Application page for the Warm Home Discount says I can't apply as you don't supply my electric?

  • 28 October 2020
  • 16 replies
  • 2372 views
F
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Userlevel 2

I am applying for whd but each time it says I can't due to the fact you don't supply my electric?

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Best answer by Ladyinlavender 4 November 2020, 00:38

Updated on 10/03/2021: The Warm Home Discount window for 2020/2021 has now closed. For more information on the Warm Home Discount, including how to apply next year, click here.

 

Hi everyone. ) I'm a Boost customer. I clicked on the link in the email from OVO that said exactly the same after entering my account no and postcode.  Ie that they didn't supply my electric. 

I went to BOOST site help and searched WARM HOME and followed a link to the Boost version of the form to apply.  Again it said they don't supply my electric. 

After reading other customers were the same I tried  entering my full 7 digit account number and my postcode in lower case with no space. DONT USE AUTO FILL.  It worked. ALSO don't use auto fill to complete the form. Manually enter your details. 

My application was sent and within 5 minutes I was approved for the grant via email. 

Hope this helps you if you like me searched for help. 

Stay safe and well x  

 

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16 replies

F
Rank
Userlevel 2

Why when I apply for whd it says I can't because you dont supply my electric?

T
Rank

Why when I apply for whd it says I can't because you dont supply my electric?

Me too.  I’ve tried to call them.  Waiting for my call back now “when I’m front of the queue” but I’ve been waiting over 30 minutes already, so hopefully hear something soon

W
Rank
Userlevel 1

I originally got this message when I entered my account number. I remembered last year it was just the last 4 digits so tried that and it worked. E.g account number OVO-0001234 I just entered 1234. Also on another post someone said they needed the space in the postcode.

Hope this helps x

Tim_Boost
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Hi @Fionas @TonysMrs and thanks for posting,

 

It’s true that we can’t accept an application from someone who isn’t on supply with Boost for their electricity supply. 

 

If you are pretty sure you are on supply with us, I can think of two possible issues, but first, have a look at what @Whitcakes said above. I’ll copy it here:

 

I originally got this message when I entered my account number. I remembered last year it was just the last 4 digits so tried that and it worked. E.g account number OVO-0001234 I just entered 1234. Also on another post someone said they needed the space in the postcode.

Hope this helps x

 

If that doesn’t work, I can think of two other possibilities: 

 

  1. Your supply was switched to anther supplier in error, called an Erroneous transfer. 
  2. There is a technical issue that makes our system think you have switched away. 

 

Get our Support team to check which of these, and come back to update us if you can: 0330 303 5063, or Facebook or Twitter

Tim_Boost
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Userlevel 6
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Thanks for the tip, @Whitcakes!

M
Rank
Userlevel 1

I am having the same issue saying I dont have electricity account.. I have not changed suppliers or address? Recieved discount last year no problem so cant understand what is wrong? Any help greatly appreciated 

Ladyinlavender
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Userlevel 1
Badge

Updated on 10/03/2021: The Warm Home Discount window for 2020/2021 has now closed. For more information on the Warm Home Discount, including how to apply next year, click here.

 

Hi everyone. ) I'm a Boost customer. I clicked on the link in the email from OVO that said exactly the same after entering my account no and postcode.  Ie that they didn't supply my electric. 

I went to BOOST site help and searched WARM HOME and followed a link to the Boost version of the form to apply.  Again it said they don't supply my electric. 

After reading other customers were the same I tried  entering my full 7 digit account number and my postcode in lower case with no space. DONT USE AUTO FILL.  It worked. ALSO don't use auto fill to complete the form. Manually enter your details. 

My application was sent and within 5 minutes I was approved for the grant via email. 

Hope this helps you if you like me searched for help. 

Stay safe and well x  

 

Carol
N
Rank

Hi all ive also only got gas with boost been told no because dont supply electric tried lower case no spaces still got a no

Advice please

Ladyinlavender
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Hi Noh

If Boost really don't supply your electric then apply for the grant to the company that does. 

X

Carol
M
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I have been trying to apply for the warm home discount however it keeps saying you don't supply my electricity... you are supplying both gas and electricity... when I try to email for help I keep getting a message to say I need to use my registered email... can u please advise?

Tim_Boost
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Userlevel 6
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Hi @Mich and thanks for posting. 

 

Can you have a look at this topic thread to see if this answers your WHD application issue? 

M
Rank

Yes it has thank you however I am still getting emails saying my email is incorrect?

M
Rank

 

Tim_Boost
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Userlevel 6
Badge +2

Hi @Mich, yes that will be a response from OVO Energy, the pay monthly brand. 

 

As you’re a prepayment customer, you’ll need to use the hello@boostpower.co.uk email address. If you use the email address registered with your online account, the advisor will be able to help. 

 

:blush:

M
Rank

Hi I was informed my warm home discount would be added by today but I am still waiting... can u advise plz

Emily_Boost
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Userlevel 3
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Hey @Mich! 

 

Smart meter payments are added by the end of the day, on the day you were advised your payment was due to be made. 

For traditional meters, we will process the payment and you’ll then receive an email/letter within 5 working days on how to collect the payment! :slight_smile:

 

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