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Why are Boost increasing my prices?

  • 1 September 2021
  • 6 replies
  • 374 views

Userlevel 2

What a shock, yet another rip off price increase, Boost seems only interesting in boosting their profits nowadays, time to vote with my custom. Shame on you guys

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Best answer by Jess_Boost 2 September 2021, 11:30

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Userlevel 4
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Hi @aidy3663,

 

Thanks for raising this one as it’s an important issue that will be affecting all Prepayment energy customers due to OFGEM’s price cap increase on October 1st. We understand that any price increase can bring with it many concerns so we’ve put together some FAQs which help explain the reason behind the increase to your costs and the additional support available to you if you’re struggling:

 

What is the government's price cap?

 

The energy price cap is set by Ofgem, the energy regulator, to make sure customers pay a fairer price for their energy. It’s made up of 2 main things:

  • The cost of energy – called ‘unit rates’. This is how much you pay for each kilowatt-hour of electricity and gas.
  • A daily fixed amount covering the cost of supplying your home with energy – called ‘standing charges’. This includes the pipes, power lines, and maintenance of your meters.

 

How long will the prices stay this way?

 

The energy price cap is reviewed by Ofgem, the energy regulator, every 6 months – in April and October. They do this to make sure customers pay a fair price for their energy. So these new prices will stay the same from 1 October to 31 March.

We make sure you always pay a fair price for your energy – and we’ll always let you know in advance if they change again.

 

Is there any support available if I’m struggling to pay for my energy?

 

There are lots of ways we can support you: visit our Coronavirus FAQs or get in touch with us – and together we’ll find the right solution for you:

If you’d like extra advice on saving energy you can call the Centre for Sustainable Energy on 0800 408 6601, or email ovo@cse.org.uk.

 

How can I cut down on my energy costs?

 

Head to our Help page and search ‘saving energy’ for guides, tips, and organisations that can help you save money on energy.

 

What happens if I want to change suppliers?

 

We’d be sad to see you go, but if you decide to switch away, you’ll stay on your current rates if your new supplier tells us within 20 working days of 1 October that they’re taking over your power.

Remember to pay off any negative balance you might have in your energy account before you leave us, to make sure your switch goes smoothly. We’ll let you know if there’s anything left to pay.

If everything’s paid off within 30 days, your switch can still go ahead and the new price change won’t affect you.

 

Why are energy prices changing?

 

We keep our prices in line with the price cap set by the government, which is there to make sure energy costs are fair.

Unfortunately, the price of energy on the market has gone up recently. These prices work a bit like petrol prices – they can change depending on many things. Like how much energy we all use, and how much it costs to produce and get it into homes.

To reflect all these changes, the government is increasing this price cap from 1 October. This means our prices will go up too.

 

How will I get the new prices?

 

It depends on the type of meter you have:

  • If it’s a smart meter, there’s nothing you need to do – we’ll update your prices automatically on 1 October

  • If it's a traditional meter, your prices will be updated the moment you top up with your electricity key/gas card on or after 1 October

 

Hope this information helps you decide the best option for you going forward. Let us know if you’ve got any more questions relating to the changing prices, we’ll do our best to offer any support and advice where we can. 

Userlevel 2

I beg to differ. When wholesale prices drop we as customers rarely benefit, when prices rise we're always stung much harder than the “rise in wholesale prices"

As for ofgem they're just another toothless gimmick of an organisation.

This has been going on since we joined boost a couple of years ago, and it's getting worse!

An extremely small 1 bed bungalow, this month for example is showing iv spent over £200! 

 

EVERYTHING is turned off at the sockets during the day except fridge & freezer, everything we buy is high rated so shouldn't be using hardly any electric. Is there a way to get someone out to check our power supply to make sure no one else is connected to our supply? We only have electric, no gas, and 2 oil filled radiators to try and keep some form of heat in this house which again are only switched on when we are here. We have no boiler or anything like that. I will add several companies have asked us to turn everything off and see if the meter changes, which it does!

Even in the summer the amount we are spending is stupid!

Userlevel 4
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Sorry to hear about the increases you’ve seen to the amount you’re topping up monthly, @Cobra.

 

It’s worth mentioning that as we head into winter, colder and darker days mean most households do notice a large increase in their energy usage and associated energy costs - We’d advise checking out our Winter FAQs which cover some of the frequent questions we see this time of year. I’ve moved your comment over to this recent topic which covers the recent increase to the price you pay per unit of energy, which also might explain the larger than usual increase to your energy costs this winter:
 

 

We understand that any price increase can bring with it many concerns so we’ve put together some FAQs which help explain the reason behind the increase to your costs and the additional support available to you if you’re struggling:

 

What is the government's price cap?

 

The energy price cap is set by Ofgem, the energy regulator, to make sure customers pay a fairer price for their energy. It’s made up of 2 main things:

  • The cost of energy – called ‘unit rates’. This is how much you pay for each kilowatt-hour of electricity and gas.
  • A daily fixed amount covering the cost of supplying your home with energy – called ‘standing charges’. This includes the pipes, power lines, and maintenance of your meters.

 

How long will the prices stay this way?

 

The energy price cap is reviewed by Ofgem, the energy regulator, every 6 months – in April and October. They do this to make sure customers pay a fair price for their energy. So these new prices will stay the same from 1 October to 31 March.

We make sure you always pay a fair price for your energy – and we’ll always let you know in advance if they change again.

 

Is there any support available if I’m struggling to pay for my energy?

 

There are lots of ways we can support you: visit our Coronavirus FAQs or get in touch with us – and together we’ll find the right solution for you:

If you’d like extra advice on saving energy you can call the Centre for Sustainable Energy on 0800 408 6601, or email ovo@cse.org.uk.

 

How can I cut down on my energy costs?

 

Head to our Help page and search ‘saving energy’ for guides, tips, and organisations that can help you save money on energy.

 

What happens if I want to change suppliers?

 

We’d be sad to see you go, but if you decide to switch away, you’ll stay on your current rates if your new supplier tells us within 20 working days of 1 October that they’re taking over your power.

Remember to pay off any negative balance you might have in your energy account before you leave us, to make sure your switch goes smoothly. We’ll let you know if there’s anything left to pay.

If everything’s paid off within 30 days, your switch can still go ahead and the new price change won’t affect you.

 

Why are energy prices changing?

 

We keep our prices in line with the price cap set by the government, which is there to make sure energy costs are fair.

Unfortunately, the price of energy on the market has gone up recently. These prices work a bit like petrol prices – they can change depending on many things. Like how much energy we all use, and how much it costs to produce and get it into homes.

To reflect all these changes, the government is increasing this price cap from 1 October. This means our prices will go up too.

 

How will I get the new prices?

 

It depends on the type of meter you have:

  • If it’s a smart meter, there’s nothing you need to do – we’ll update your prices automatically on 1 October

  • If it's a traditional meter, your prices will be updated the moment you top up with your electricity key/gas card on or after 1 October

 

Hope this information helps you decide the best option for you going forward. Let us know if you’ve got any more questions relating to the changing prices, we’ll do our best to offer any support and advice where we can. 

 

This isn't really giving me a clear answer. As iv already mentioned this has been like this since we joined you. I know prices have rised this year but that's still not explaining why our bill is much higher than a 3 bed house with everything left on for example. Our output doesn't particularly change whatever time of year it is, yes it may slightly change in the winter but not by huge amounts. I am asking for someone to look into this because this is not right. I will also add the new app is useless! I can't check back through previous top up history, I can't see exactly what's left on the meter, no good if I'm away and we loose power so the freezer defrosts. How can one person use over £200 a month on electricity unless they are running some stupid amount of electricity every day? I'm never at home!

Userlevel 4
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It can be really tricky to identify exactly what might be contributing to your higher than anticipated usage costs, @Cobra. There are many factors to consider such as the price you pay per unit, the efficiency of your appliances and heating systems and energy efficiency of your home (based on levels of insulation or double-glazing), which is why it’s hard to make comparisons between the energy costs of different homes. 

 

If you’re concerned about your energy costs, we’ve got some really helpful advice on our Help Centre about how to contact the Centre for Sustainable Energy (a charity we work with) to seek further advice:

 

Help with fuel poverty and saving energy

 

We’ve partnered with the energy saving advice experts at Centre for Sustainable Energy to give you free, impartial advice on how to save energy and keep your home warm in winter.

Just have your name and account details ready when you call. And remember, if you are of pensionable age; have a disability, hearing and/or visual impairment; or suffer from long-term ill health, there may be special help available so don’t forget to mention this when you call.  

 

On the phone

 

Call the Centre for Sustainable Energy from Monday to Friday, 9am-6pm. An answering machine service is available out of hours.

  • 0800 038 5688
  • For mobiles: 0117 203 4267

 

I hope this information helps you manage your energy costs - Do let us know if you need any more advice.

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