Rang up 3 days ago questioning my Warm Home Discount, after finally getting through I was greeted by someone on the phone so I could discuss the Warm Home Discount I was accepted for.
After waiting 8 weeks on “further checks” I asked what is going on, apparently, they are still waiting for the application to be OK’d from DWP.
My portal states that if they need any more evidence I will know by the 28th November.
Now I have a letter dated 4th December ( apparently ) which I received on the 12th. I have a letter asking for 2 supporting documents, which is a pain in itself, but on top of that no pre-paid envelope, so it will now cost me extra money to send documents back to Boost for an allowance that I am entitled to.
So next year I will not be joining Boost after 3 years of being a customer.